Legal & Policies

Name: La Riqueza
Address: 60 Kaki Bukit Place, Block A, #03-12 (Office B), Eunos Techpark, Singapore, 415979, SG
Telephone: +65 9619 4238
Price range: $-$$$

WARRANTY POLICY

LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026

This Policy is organised to help you find information quickly: Sections 1 to 8 explain warranty coverage and eligibility, Sections 9 to 20 explain what is and is not covered, Sections 21 to 28 explain the claims process and related costs, and Sections 29 to 33 contain general legal and interpretation provisions.

1. INTRODUCTION

1.1 About This Warranty Policy

This Warranty Policy ("Policy") sets out the terms governing warranty claims for Products purchased through the website operated by Bogatstvo Holdings Pte Ltd (Company Registration Number: 202343279W) trading as La Riqueza Global Shop SG ("we", "us", or "our").

This Policy should be read together with our:

Website Terms & Conditions;
Privacy Policy; and
Shipping, Returns & Refunds Policy.

Together, these documents govern the purchase and use of Products sold through our Website.

1.2 Purpose of This Policy

This Policy explains:

when warranty coverage applies;
how warranty claims are assessed;
the remedies that may be available;
your responsibilities when making a warranty claim.

Nothing in this Policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded under applicable Singapore law.

Where any provision of this Policy is inconsistent with a mandatory statutory right, the statutory right shall prevail.

2. DEFINITIONS

For the purposes of this Policy:

Customer means the original purchaser of a Product from La Riqueza Global Shop SG.

Manufacturer means the original manufacturer of the Product.

Product means goods purchased directly through our Website or otherwise supplied by us through La Riqueza Global Shop SG, unless a separate written warranty term states otherwise.

Warranty Period means the period during which warranty coverage applies.

Proof of Purchase means an invoice, receipt, Order confirmation or other evidence reasonably demonstrating that the Product was purchased from us.

3. OUR WARRANTY COMMITMENT

We are committed to supplying Products that conform to the contract of sale and to resolving genuine Product issues fairly and efficiently.

Depending on the Product purchased, warranty protection may arise from:

statutory consumer rights;
a manufacturer's warranty;
a voluntary commercial warranty offered by us; or
a combination of the above.

This Policy explains how these different forms of protection operate.

4. STATUTORY CONSUMER RIGHTS

Nothing in this Policy affects your rights under the Consumer Protection (Fair Trading) Act 2003, including the Lemon Law provisions, or any other applicable Singapore law.

If a Product:

is defective;
is not of satisfactory quality;
is not fit for its intended purpose;
does not correspond with its description;
otherwise fails to conform to the contract of sale,

you may be entitled to statutory remedies including:

repair;
replacement;
price reduction; or
refund,

as required by applicable law.

These statutory rights apply independently of any manufacturer's warranty or voluntary commercial warranty.

5. MANUFACTURER WARRANTIES

Certain Products may include a warranty provided directly by the manufacturer.

Where a manufacturer's warranty applies:

warranty terms are determined by the manufacturer;
warranty periods may differ between Products;
registration requirements may apply;
repairs may be carried out by authorised service centres.

Where appropriate, we will assist customers in contacting the relevant manufacturer, although the manufacturer's warranty remains subject to its own terms and conditions.

6. VOLUNTARY COMMERCIAL WARRANTY

For selected Products, we may provide a voluntary commercial warranty in addition to your statutory rights.

Where such a warranty is offered:

the applicable Warranty Period will be stated on the Product page, packaging or accompanying documentation;
the warranty applies only to defects arising from normal intended use;
the warranty is subject to the exclusions set out in this Policy.

Our voluntary warranty is provided as an additional benefit and does not replace any mandatory rights available under applicable law.

7. WARRANTY ELIGIBILITY

To make a warranty claim, you should generally:

be the original purchaser;
provide Proof of Purchase;
notify us within a reasonable time after discovering the issue;
provide reasonable information regarding the defect.

Where a Product has been gifted, we may accept a warranty claim from the recipient if satisfactory Proof of Purchase can be provided.

8. WARRANTY PERIOD

Warranty periods vary depending on the Product.

Unless otherwise stated:

the Warranty Period begins on the date of delivery;
replacement Products continue to benefit from any remaining warranty period or any additional period required by applicable law;
repaired Products continue to benefit from applicable statutory rights.

Specific warranty periods will be stated on the relevant Product page or accompanying documentation where applicable.

9. WHAT IS COVERED

Subject to the terms of this Policy and any applicable statutory rights, our voluntary commercial warranty (where offered) covers defects arising from:

defects in materials;
defects in workmanship;
manufacturing faults;
failure of the Product under normal and intended use during the applicable Warranty Period.

Where a Product qualifies for warranty coverage, the appropriate remedy may include:

inspection;
repair;
replacement;
price reduction;
refund; or
another remedy required by applicable law.

The remedy provided will depend on the nature of the defect, the age of the Product, availability of replacement stock, and the requirements of applicable law.

10. WHAT IS NOT COVERED

Unless otherwise required by applicable law, our voluntary commercial warranty does not cover defects or damage resulting from:

normal wear and tear;
cosmetic deterioration that does not affect the Product's functionality;
accidental damage;
misuse or abuse;
negligence;
improper installation or assembly;
failure to follow operating or maintenance instructions;
improper storage;
unauthorised modifications or alterations;
unauthorised repairs;
use of incompatible accessories or components;
exposure to fire, flood, excessive moisture or other environmental conditions beyond the Product's intended use;
damage caused during transportation after delivery (other than damage reported upon delivery in accordance with our Shipping, Returns & Refunds Policy);
commercial or industrial use where the Product is intended only for personal or household use;
ordinary ageing of the Product or consumable components.

Nothing in this clause limits any mandatory statutory rights available under applicable law.

11. CONSUMABLE ITEMS

Unless otherwise stated, consumable items that naturally wear out through ordinary use are not covered by our voluntary commercial warranty.

Examples may include:

batteries;
filters;
seals;
protective films;
disposable accessories;
refill components;
packaging materials.

Where a consumable item is defective at the time of delivery or otherwise fails to conform to the contract of sale, your statutory rights remain unaffected.

12. COSMETIC DAMAGE

Minor cosmetic imperfections that do not materially affect the intended function or performance of the Product are generally not covered by our voluntary commercial warranty.

Examples include:

superficial scratches;
minor scuff marks;
slight colour variations;
minor manufacturing tolerances;
packaging imperfections occurring after delivery.

This clause does not apply where cosmetic damage forms part of a broader manufacturing defect or where applicable law provides otherwise.

13. NORMAL WEAR AND TEAR

Products naturally deteriorate with age and ordinary use.

Our voluntary commercial warranty does not cover normal wear and tear, including:

fading;
surface wear;
gradual discolouration;
minor material ageing;
reduction in performance consistent with normal usage over time.

Assessment of normal wear will take into account the Product's nature, age, expected lifespan and intended use.

14. IMPROPER USE

Warranty coverage may be refused where a defect results from use that is inconsistent with the Product's intended purpose or supplied instructions.

Examples include:

using the Product beyond its designed operating limits;
failing to perform recommended maintenance;
improper cleaning methods;
using the Product with incompatible equipment;
operating the Product contrary to safety warnings.

This clause does not limit remedies available where the Product itself was defective.

15. UNAUTHORISED REPAIRS OR MODIFICATIONS

Our voluntary commercial warranty does not cover defects arising from repairs, alterations or modifications carried out by persons not authorised by us or the manufacturer.

This includes:

disassembly beyond normal user maintenance;
replacement with non-approved parts;
modification of electrical or mechanical components;
software or firmware alterations where applicable.

If an unauthorised repair does not cause or contribute to the defect, we will assess the warranty claim fairly and in accordance with applicable law.

16. CUSTOMER RESPONSIBILITIES

To assist us in assessing a warranty claim, customers should:

use the Product in accordance with the supplied instructions;
follow recommended maintenance procedures;
inspect Products promptly after delivery;
retain proof of purchase;
retain warranty documentation where supplied;
notify us as soon as reasonably practicable after discovering a defect;
cease using the Product where continued use may create a safety risk or worsen the defect.

Failure to comply with these recommendations does not automatically invalidate any statutory rights that cannot lawfully be excluded.

17. PRODUCTS DAMAGED AFTER DELIVERY

Our voluntary commercial warranty does not cover damage occurring after delivery where the damage results from:

accidental impact;
misuse;
improper handling;
neglect;
exposure to unsuitable environmental conditions;
transportation arranged by the customer.

Where damage occurred during delivery by our appointed courier, please refer to our Shipping, Returns & Refunds Policy.

18. THIRD-PARTY ACCESSORIES

Unless expressly stated otherwise, our voluntary commercial warranty applies only to Products supplied by us.

We are not responsible for defects arising from:

third-party accessories;
incompatible replacement parts;
third-party software or firmware;
products supplied by other retailers.

Where third-party components contribute to a defect, warranty coverage may be limited to the extent permitted by applicable law.

19. COMMERCIAL USE

Unless a Product is specifically marketed or sold for commercial or industrial use, our voluntary commercial warranty applies only to normal personal, domestic or household use.

Commercial, rental, institutional or industrial use may void our voluntary warranty unless expressly agreed in writing.

This limitation does not affect any statutory rights that cannot lawfully be excluded.

20. EXCLUSIONS REQUIRED BY LAW

Nothing in this Part excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Consumer Protection (Fair Trading) Act 2003, including the Lemon Law provisions, or any other applicable law.

Where a provision of this Policy would otherwise conflict with a mandatory statutory right, the statutory right shall prevail to the extent of the inconsistency.

21. HOW TO MAKE A WARRANTY CLAIM

If you believe your Product is covered by this Warranty Policy, please contact us as soon as reasonably practicable after discovering the issue.

Warranty claims should be submitted before the expiry of the applicable Warranty Period unless your claim relates to a statutory right that continues beyond that period.

To submit a warranty claim, please contact us using the details provided in Section 31 of this Policy.

22. INFORMATION REQUIRED

To assist us in assessing your warranty claim, please provide:

your Order number or Proof of Purchase;
your full name and contact details;
a description of the issue;
the date the issue was first noticed;
clear photographs or videos of the Product and any defect, where reasonably available;
photographs of the packaging where relevant;
any troubleshooting steps already undertaken.

We may request additional information where reasonably necessary to assess the claim.

23. PRODUCT INSPECTION

Where appropriate, we may request that the Product be:

returned to us;
inspected by the manufacturer;
examined by an authorised repair centre; or
assessed by an independent technician.

Inspection helps determine:

whether the Product is defective;
whether the defect is covered by warranty;
the most appropriate remedy.

Where reasonably practicable, inspections will be completed within 5–10 Business Days after the Product is received.

If additional time is required, we will keep you informed.

24. REPAIR

Where repair is the appropriate remedy, repairs may be performed by:

Bogatstvo Holdings Pte Ltd;
the Product manufacturer;
an authorised service centre; or
another suitably qualified repair provider.

Repairs may involve:

replacement parts;
refurbished components of equivalent quality and performance;
software or firmware updates where applicable.

Repaired Products will continue to benefit from any remaining statutory rights and any continuing warranty rights required by applicable law.

25. REPLACEMENT

Where repair is not appropriate or cannot reasonably be completed, we may replace the Product with:

the same Product;
an updated model of equivalent functionality;
another Product agreed with you.

Replacement Products may differ slightly in colour, packaging or cosmetic appearance due to manufacturer updates.

Where no suitable replacement is reasonably available, another remedy may be provided in accordance with applicable law.

26. REFUNDS

Where a refund is the appropriate remedy under this Policy or applicable law:

refunds will ordinarily be made using the original payment method;
partial refunds may apply where permitted by applicable law;
processing times depend on your financial institution and payment provider.

Where required under Singapore law, statutory remedies will take precedence over this Policy.

Nothing in this Policy limits your rights under the Consumer Protection (Fair Trading) Act 2003 or any other applicable legislation.

27. SHIPPING COSTS FOR WARRANTY CLAIMS

Where a warranty claim is accepted because the Product is defective, incorrectly supplied or otherwise covered by this Policy or applicable law, we will generally bear the reasonable cost of return shipping or provide an appropriate alternative solution.

Where inspection determines that:

no defect exists;
the defect is excluded under this Policy; or
the issue resulted from misuse or another excluded circumstance,

you may be responsible for reasonable inspection, return shipping or handling costs, where permitted by applicable law.

We will inform you before charging any such costs.

28. INTERNATIONAL WARRANTY CLAIMS

Customers located outside Singapore may submit warranty claims in the same manner as Singapore customers.

However:

international shipping times may be longer;
customs procedures may affect processing times;
local repair arrangements may vary by country;
return shipping arrangements may differ depending on the Product and destination.

Customers remain responsible for complying with local import and export requirements unless otherwise agreed.

Where commercially reasonable, we may authorise repairs through local service providers.

29. LIMITATION OF THIS WARRANTY

Except to the extent prohibited by applicable law:

this Policy constitutes our voluntary commercial warranty;
it applies only to Products purchased directly from La Riqueza Global Shop SG;
it does not apply to Products purchased through unauthorised resellers unless expressly stated otherwise.

Nothing in this Policy:

excludes statutory consumer guarantees;
limits remedies that cannot lawfully be excluded;
affects any manufacturer's obligations under its own warranty.

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special or punitive losses arising from Product defects, except where such liability cannot lawfully be excluded.

30. CHANGES TO THIS WARRANTY POLICY

We may amend this Warranty Policy from time to time to reflect:

changes to our Products;
operational improvements;
changes in applicable law;
updates to our warranty procedures.

The version applicable to your purchase will generally be the version in effect at the time your Order was placed, unless a later version is required by applicable law.

The latest version of this Policy will always be available on our Website.

31. CONTACT US

If you have any questions or wish to submit a warranty claim, please contact us:

Legal Entity
Bogatstvo Holdings Pte Ltd
(trading as La Riqueza Global Shop SG)

Business Address
60 Kaki Bukit Place
Block A, #03-12 (Office B)
Eunos Techpark
Singapore 415979

Email
support@lariquezaglobal.com

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

32. GOVERNING LAW

This Warranty Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Where mandatory consumer protection laws apply in another jurisdiction and cannot lawfully be excluded, those mandatory rights remain unaffected.

33. INTERPRETATION

Unless the context otherwise requires:

headings are for convenience only and do not affect interpretation;
words importing the singular include the plural and vice versa;
references to legislation include amendments, consolidations and replacements;
the words "including", "includes" and similar expressions mean "including without limitation."

END OF WARRANTY POLICY

LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026

1. INTRODUCTION

1.1 About This Privacy Policy

This Privacy Policy explains how Bogatstvo Holdings Pte Ltd (Company Registration Number: 202343279W), trading as La Riqueza Global Shop SG, collects, uses, discloses, stores, protects and otherwise processes Personal Data when you use our website, products or services.

We handle Personal Data responsibly, transparently and in accordance with the Personal Data Protection Act 2012 (Singapore) ("PDPA") and other applicable privacy and data protection laws.

By using our Website, placing an Order, subscribing to marketing communications or otherwise providing Personal Data to us, you acknowledge that we may process your Personal Data in accordance with this Policy.

Nothing in this Policy limits any rights you may have under applicable privacy laws.

1.2 Our Contact Details

Legal Entity

Bogatstvo Holdings Pte Ltd

(trading as La Riqueza Global Shop SG)

Business Address

60 Kaki Bukit Place

Block A, #03-12 (Office B)

Eunos Techpark

Singapore 415979

Email

support@lariquezaglobal.com

WhatsApp

+65 9619 4238

If you have any questions regarding this Privacy Policy or our handling of your Personal Data, please contact us using the above details.

1.3 Data Protection Officer

Bogatstvo Holdings Pte Ltd has designated a Data Protection Officer ("DPO") who is responsible for overseeing our compliance with the Personal Data Protection Act 2012 (Singapore) ("PDPA") and managing matters relating to the collection, use, disclosure, storage and protection of Personal Data.

If you have any questions, requests or concerns regarding this Privacy Policy or our handling of your Personal Data, you may contact our Data Protection Officer using the contact details below:

Data Protection Officer
La Riqueza Global Shop SG
Email: privacy@lariquezaglobal.com

Alternatively, you may write to us at:

Bogatstvo Holdings Pte Ltd
60 Kaki Bukit Place
Block A, #03-12 (Office B)
Eunos Techpark
Singapore 415979

We will acknowledge your enquiry as soon as reasonably practicable and endeavour to respond within the timeframes required under applicable law.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to Personal Data collected through our Website, customer accounts, guest checkout, online Orders, enquiries, support requests, reviews, warranty claims, returns and refunds, promotional activities, newsletters, surveys, social media interactions and related services.

This Policy also applies where we collect Personal Data offline in connection with our business activities.

It does not apply to third-party websites, services or applications that operate under their own privacy policies.

3. DEFINITIONS

In this Policy, the following terms have the meanings set out below.

Account means a registered customer account created on our Website.

Customer means any individual who visits our Website, purchases Products or otherwise interacts with us.

Order means an order placed through our Website.

Personal Data has the meaning given in the Personal Data Protection Act 2012 (Singapore) and generally means data about an identifiable individual, whether true or not, either from that data alone or together with other information we have or are likely to access.

Processing includes collecting, recording, storing, organising, adapting, using, disclosing, transmitting, retaining, deleting or otherwise handling Personal Data.

Products means goods offered for sale through our Website.

Services means our Website, customer support, promotions and related business services.

Website means the La Riqueza Global Shop SG online store and associated webpages.

4. OUR COMMITMENT TO YOUR PRIVACY

We collect only Personal Data reasonably necessary for our business, process it lawfully and fairly, maintain appropriate safeguards, protect it against unauthorised access or loss, respect privacy rights and retain it only as long as reasonably necessary or required by law.

5. CONSENT

By voluntarily providing Personal Data to us, you consent to our collection, use, disclosure and processing of that Personal Data for the purposes described in this Policy, unless your consent is not required under applicable law.

Where required by law, we will obtain your consent before collecting or using your Personal Data for additional purposes.

You may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect processing already carried out before the withdrawal.

If withdrawing consent affects our ability to provide Products or Services, fulfil Orders, maintain your Account, process warranty claims, handle returns or refunds, or respond to enquiries, we will explain the consequences where reasonably practicable.

6. ACCURACY OF PERSONAL DATA

You are responsible for ensuring that the Personal Data you provide to us is accurate, complete and up to date.

Please promptly notify us if your name, address, email address, telephone number, billing details or other relevant information changes after you provide it to us.

We may rely on the accuracy of the information provided by you unless we have reasonable grounds to believe it is inaccurate.

7. WHAT PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following categories of Personal Data.

7.1 Identity Information

This may include:

full name;
title;
date of birth where required for age-restricted Products;
government-issued identification where legally required for identity verification.

7.2 Contact Information

This may include:

residential address;
billing address;
delivery address;
email address;
telephone number;
WhatsApp number.

7.3 Account Information

Where you register a customer account, we may collect:

username;
encrypted password credentials;
account preferences;
purchase history;
saved addresses;
wishlist information;
communication preferences.

For security reasons, we do not have access to your plaintext password.

7.4 Transaction Information

This may include:

Order history;
invoices;
Products purchased;
payment status;
shipping method;
refund history;
return requests;
warranty claims.

7.5 Payment Information

Payments are processed by independent payment providers including Stripe and PayNow.

We may receive limited payment-related information such as:

payment confirmation;
payment reference numbers;
payment status;
transaction identifiers.

We do not store your complete credit card number, CVV or online banking credentials.

Payment information is processed by our payment service providers in accordance with their own privacy policies and security standards.

7.6 Communications

Where you contact us, we may retain records of:

emails;
WhatsApp messages;
customer support requests;
complaints;
enquiries;
warranty correspondence;
feedback.

This helps us improve customer service and resolve disputes.

7.7 Technical Information

When you use our Website, we may automatically collect technical information including:

IP address;
browser type;
operating system;
device identifiers;
language settings;
time zone;
pages visited;
referring websites;
browsing behaviour;
session information.

Some of this information may be collected using cookies and similar technologies.

7.8 Marketing Information

Where you subscribe to our newsletters or promotional communications, we may collect:

subscription status;
marketing preferences;
campaign interactions;
email open rates;
link clicks;
unsubscribe requests.

We use this information to improve the relevance of our communications and honour your marketing preferences.

7.9 User Content

Where you submit customer reviews, testimonials, photographs, videos or other content, we may collect and process that information for the purposes described in this Policy and our Website Terms & Conditions.

8. HOW WE COLLECT PERSONAL DATA

We may collect Personal Data in a variety of ways, including:

8.1 Information You Provide Directly

You may provide Personal Data when you:

create a customer account;
place an Order;
use guest checkout;
contact customer support;
subscribe to newsletters;
submit a product review;
participate in a promotion or survey;
request a return, refund or exchange;
communicate with us by email or WhatsApp.

8.2 Information Collected Automatically

When you access or use our Website, certain information may be collected automatically through cookies, server logs and similar technologies.

Further details are provided in the Cookies section of this Policy.

8.3 Information from Third Parties

Where permitted by law, we may receive Personal Data from third parties, including:

payment providers (such as Stripe);
logistics and courier providers;
fraud prevention services;
analytics providers;
social media platforms where you interact with our official pages;
public sources where reasonably necessary to verify information or comply with legal obligations.

We will handle such information in accordance with this Privacy Policy and applicable law.

9. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL DATA

We collect, use and disclose Personal Data only for purposes that are reasonable in the circumstances and permitted under applicable law.

Depending on your interaction with us, we may process your Personal Data for one or more of the following purposes.

9.1 Processing Orders

We use your Personal Data to:

process and fulfil Orders;
verify purchases;
confirm payment;
arrange shipping and delivery;
issue invoices and receipts;
communicate Order updates;
administer returns, exchanges and refunds;
manage warranty claims;
respond to delivery issues.

Without certain Personal Data, we may be unable to fulfil your Order.

9.2 Customer Accounts

Where you register an Account, we use your Personal Data to:

create and maintain your Account;
authenticate your identity when you log in;
remember your saved preferences;
maintain your Order history;
provide personalised account services;
facilitate future purchases.

You are responsible for keeping your login credentials confidential.

9.3 Guest Checkout

Where you purchase Products without creating an Account, we process your Personal Data to:

fulfil your Order;
process payment;
arrange delivery;
communicate regarding your purchase;
comply with legal and accounting obligations.

Guest checkout customers are not required to register an Account.

9.4 Payment Processing

Payments made through the Website are processed by independent payment service providers.

We use your Personal Data to:

confirm payment;
detect fraudulent transactions;
reconcile payments;
issue refunds;
investigate disputed transactions.

Payment card details are processed directly by our payment providers and are not stored by us.

9.5 Stripe Payments

Where payments are processed through Stripe:

payment information is transmitted directly to Stripe;
Stripe processes payment information in accordance with its own privacy policy;
we receive only the information necessary to confirm payment and administer your Order.

For further information, please refer to Stripe's Privacy Policy.

9.6 PayNow Payments

Where payment is made using PayNow:

we receive confirmation that payment has been successfully completed;
transaction references may be retained for accounting and verification purposes;
payment information is handled in accordance with applicable banking requirements.

9.7 Customer Support

We use your Personal Data to:

answer enquiries;
investigate complaints;
resolve disputes;
provide technical support;
respond to warranty claims;
assist with returns and exchanges;
improve customer satisfaction.

Customer communications may be retained for quality assurance and training purposes.

9.8 Returns, Refunds and Warranty Claims

Where you submit a return, refund or warranty request, we may process Personal Data including:

Order information;
Product photographs;
descriptions of reported issues;
correspondence with our support team;
shipping information.

This enables us to assess claims fairly and efficiently.

9.9 Fraud Prevention

Protecting our customers and business from fraud is an important part of our operations.

We may use Personal Data to:

detect fraudulent transactions;
verify customer identity;
investigate suspicious activity;
prevent unauthorised access;
reduce payment fraud;
identify security threats.

Where appropriate, we may use automated systems together with manual review to identify potentially fraudulent activity.

9.10 Security

We process Personal Data to:

maintain Website security;
investigate cyber incidents;
detect unauthorised access;
prevent abuse of our Website;
protect customer Accounts;
maintain business continuity.

9.11 Customer Reviews

Where you choose to submit reviews, ratings, photographs, testimonials or other User Content, we may:

publish your review on our Website;
display your first name or chosen display name;
use your review for promotional purposes in accordance with our Website Terms & Conditions;
moderate reviews to remove unlawful or inappropriate content.

You should avoid including unnecessary Personal Data in publicly visible reviews.

9.12 Marketing Communications

Where you have consented, or where otherwise permitted by applicable law, we may use your Personal Data to send:

newsletters;
promotional offers;
product launches;
special events;
seasonal promotions;
discount campaigns;
marketing surveys.

You may opt out of marketing communications at any time.

Withdrawal of marketing consent does not affect transactional communications relating to your Orders.

9.13 Promotional Campaigns

Where you participate in competitions, giveaways, loyalty programmes or promotional campaigns, we may process your Personal Data to:

administer the promotion;
verify eligibility;
notify winners;
distribute prizes;
prevent abuse or fraud;
comply with applicable legal requirements.

Additional terms may apply to specific promotions.

9.14 Surveys and Feedback

We may invite you to participate in surveys or provide feedback regarding:

Products;
Website functionality;
customer service;
delivery experience;
marketing campaigns.

Participation is voluntary.

Survey responses may be analysed to improve our business and customer experience.

9.15 Product Safety

Where necessary, we may use your Personal Data to:

notify you of Product recalls;
communicate important safety notices;
provide updated usage instructions;
arrange replacement Products;
facilitate regulatory compliance.

Such communications may be sent even if you have opted out of marketing communications, as they relate to Product safety rather than marketing.

9.16 Legal and Regulatory Compliance

We may process Personal Data where reasonably necessary to:

comply with applicable laws;
respond to lawful requests from regulatory authorities;
comply with court orders;
maintain accounting and tax records;
exercise or defend legal claims;
enforce our contractual rights.

9.17 Business Administration

We may process Personal Data for legitimate business purposes including:

financial reporting;
auditing;
record keeping;
insurance;
internal investigations;
risk management;
business planning;
quality assurance.

10. DISCLOSURE OF PERSONAL DATA

We do not sell your Personal Data.

We may disclose Personal Data only where reasonably necessary for the purposes described in this Policy or where required or permitted by applicable law.

Recipients may include:

payment service providers;
banks;
courier and logistics companies;
cloud hosting providers;
information technology service providers;
customer relationship management providers;
email marketing platforms;
fraud prevention providers;
legal advisers;
accountants;
auditors;
insurers;
government authorities where legally required.

Each recipient is expected to handle Personal Data in accordance with applicable privacy and confidentiality obligations.

11. OVERSEAS DISCLOSURE

As an international online retailer, some of our service providers may process Personal Data outside Singapore.

Where Personal Data is transferred overseas, we take reasonable steps to ensure that recipients provide a standard of protection comparable to that required under the Personal Data Protection Act 2012 (Singapore), unless an exception under applicable law applies.

12. LEGAL BASIS UNDER THE PDPA

Where applicable under the PDPA, we collect, use and disclose Personal Data based on one or more of the following:

your consent;
the performance of a contract with you;
compliance with legal obligations;
our legitimate business purposes where permitted by law;
other exceptions recognised under the PDPA.

Where consent is required, you may withdraw your consent in accordance with this Policy, subject to legal or contractual restrictions.

13. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies to improve functionality, enhance your shopping experience, analyse Website performance, and support security and marketing activities.

Cookies are small text files placed on your computer, mobile device or browser when you visit a website. They allow websites to recognise your device and remember certain information about your visit.

By continuing to use our Website, you acknowledge that cookies may be used in accordance with this Privacy Policy, subject to any preferences you configure through your browser or our cookie settings where available.

13.1 Types of Cookies We Use

We may use the following categories of cookies:

13.1(a) Essential Cookies

These cookies are necessary for the operation of the Website and cannot ordinarily be disabled.

They enable functions such as:

customer login;
shopping cart functionality;
secure checkout;
fraud prevention;
website security;
load balancing;
session management.

Without these cookies, certain Website functions may not operate correctly.

13.1(b) Functional Cookies

Functional cookies remember choices you make to improve your browsing experience.

These may include:

preferred language;
currency preferences;
saved delivery preferences;
remembered login sessions (where selected);
accessibility settings.

13.1(c) Performance and Analytics Cookies

Performance cookies help us understand how visitors use our Website.

These cookies may collect information such as:

pages visited;
navigation paths;
session duration;
device type;
browser type;
approximate geographic location;
referring websites.

This information is generally aggregated and used to improve Website performance.

13.1(d) Marketing Cookies

Where permitted by applicable law, marketing cookies may be used to:

personalise advertisements;
measure advertising effectiveness;
limit repetitive advertisements;
understand campaign performance;
deliver more relevant promotional content.

Marketing cookies are used only where appropriate consent has been obtained or otherwise permitted by applicable law.

13.2 Cookie Consent and Cookie Preferences

Where required by applicable law, our Website will display a cookie consent banner or similar notification when you first visit the Website.

The cookie consent mechanism allows you to:

accept all cookies;
reject non-essential cookies where available;
customise your cookie preferences; or
change your cookie settings at any time through the cookie management tools made available on our Website, where applicable.

Essential cookies required for the operation, security and functionality of the Website cannot generally be disabled through our cookie management tools, as they are necessary for services such as secure login, shopping cart functionality, checkout and fraud prevention.

Your cookie preferences will remain in effect until you change them or clear your browser cookies, subject to any legal requirements requiring us to seek renewed consent.

You may also manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the availability or functionality of parts of our Website, including customer accounts, shopping cart features, checkout processes and personalised user preferences.

Where we introduce new categories of non-essential cookies or materially change how cookies are used, we will update this Privacy Policy and, where required by applicable law, seek your consent before those cookies are placed on your device.

14. WOOCOMMERCE COOKIES

As our Website operates on WooCommerce, WooCommerce may place cookies necessary for the operation of our online store.

These cookies may be used to:

remember Products added to your shopping cart;
retain checkout information during a browsing session;
maintain customer login sessions;
store session identifiers;
improve shopping functionality.

WooCommerce cookies generally do not store sensitive payment information.

The exact cookies used may vary depending on updates to WooCommerce or installed plugins.

15. WEBSITE ANALYTICS

We may use website analytics services to better understand how visitors use our Website.

Analytics information may include:

pages viewed;
click behaviour;
session duration;
browser information;
operating system;
device type;
referral sources;
approximate location based on IP address.

Analytics reports help us:

improve Website usability;
optimise Product presentation;
identify technical issues;
understand customer preferences;
improve customer experience.

Where possible, analytics data is aggregated or pseudonymised.

16. GOOGLE ANALYTICS

We may use Google Analytics or similar analytics tools to collect information regarding Website usage.

Google Analytics may collect information including:

IP address (which may be shortened or anonymised where available);
browser type;
operating system;
referring websites;
pages visited;
session duration;
interaction events.

Google Analytics uses cookies to generate statistical reports regarding Website usage.

Google processes this information in accordance with its own privacy policies.

You may opt out of Google Analytics by installing Google's browser add-on where available or by adjusting your browser settings.

17. META PIXEL AND ADVERTISING TECHNOLOGIES

Where implemented, we may use Meta Pixel (formerly Facebook Pixel) or similar advertising technologies to:

measure advertising performance;
understand customer interactions;
improve advertising campaigns;
create audience segments;
display more relevant advertisements.

These technologies may collect information regarding your interactions with our Website.

Advertising partners process such information under their own privacy policies.

Where required by applicable law, marketing technologies will be activated only after obtaining appropriate consent.

18. SOCIAL MEDIA FEATURES

Our Website may include features or plugins provided by third-party social media platforms, including but not limited to:

Facebook;
Instagram;
LinkedIn;
TikTok;
YouTube.

These features may collect information regarding your interaction with our Website.

Your interactions with social media platforms remain subject to the privacy policies of those platforms.

We encourage you to review their privacy policies before interacting with social media features.

19. THIRD-PARTY SERVICE PROVIDERS

To operate our business efficiently, we engage carefully selected third-party service providers.

These providers may process Personal Data on our behalf, including:

payment processors (including Stripe);
financial institutions supporting PayNow;
courier and logistics providers;
website hosting providers;
cloud storage providers;
WooCommerce plugin providers;
email marketing platforms;
customer support software providers;
fraud prevention services;
cybersecurity providers;
analytics providers;
professional advisers;
auditors;
insurers.

These providers are authorised to process Personal Data only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by law.

20. INTERNATIONAL DATA TRANSFERS

Because we operate an international e-commerce business and engage service providers located in different jurisdictions, Personal Data may be transferred to, stored or processed outside Singapore.

Examples include:

cloud hosting services;
payment processing;
customer support platforms;
analytics providers;
email marketing platforms.

Where Personal Data is transferred outside Singapore, we take reasonable steps to ensure that recipients provide a standard of protection comparable to that required under the Personal Data Protection Act 2012 (Singapore), unless an exception under applicable law applies.

These safeguards may include:

contractual data protection obligations;
reputable service providers with recognised security standards;
internal data protection procedures;
technical and organisational security measures.

21. PAYMENT SERVICE PROVIDERS

Payments are processed by independent payment providers, including Stripe and financial institutions supporting PayNow.

We receive only the information reasonably necessary to:

confirm payment;
process Orders;
issue refunds;
investigate payment disputes;
maintain accounting records.

Sensitive payment credentials, including full payment card numbers and security codes (CVV), are processed directly by the payment provider and are not stored by us.

22. EMAIL SERVICE PROVIDERS

Where you subscribe to newsletters or receive marketing communications, your Personal Data may be processed by reputable email service providers engaged by us.

These providers assist with:

newsletter distribution;
campaign management;
subscription management;
marketing analytics;
unsubscribe processing.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us.

23. CUSTOMER RELATIONSHIP MANAGEMENT

We may use customer relationship management ("CRM") systems to help manage customer interactions.

CRM systems may store information including:

customer enquiries;
Order history;
communication preferences;
support requests;
warranty claims;
returns and refunds.

Access to CRM systems is restricted to authorised personnel who require access for legitimate business purposes.

24. THIRD-PARTY WEBSITES

Our Website may contain links to external websites operated by third parties.

We are not responsible for:

their privacy practices;
their security measures;
their content;
their collection or use of Personal Data.

When leaving our Website, you should review the privacy policy of the external website before providing Personal Data.

25. DO NOT TRACK

Some web browsers offer a "Do Not Track" ("DNT") feature.

Because there is currently no universally accepted standard governing DNT signals, our Website may not respond to all DNT requests.

You may manage cookies and tracking preferences through your browser settings or any cookie management tools we make available.

26. MANAGING COOKIES

Most web browsers allow you to:

view cookies;
delete cookies;
block cookies;
restrict certain categories of cookies.

Please note that disabling cookies may affect the operation of certain features of the Website, including:

customer login;
shopping cart functionality;
checkout;
saved preferences;
personalised content.

For the best shopping experience, we recommend enabling essential cookies.

27. RETENTION OF PERSONAL DATA

We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as otherwise required or permitted by applicable law.

The retention period depends on the nature of the Personal Data and the purpose for which it was collected.

We may retain Personal Data for purposes including:

fulfilling Orders;
providing customer support;
processing returns, refunds and warranty claims;
complying with legal, accounting and tax obligations;
resolving disputes;
enforcing contractual rights;
preventing fraud; and
maintaining appropriate business records.

When Personal Data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with our internal data retention procedures and applicable law.

28. SECURITY OF PERSONAL DATA

We take the security of Personal Data seriously and implement reasonable administrative, technical and physical safeguards designed to protect Personal Data against:

unauthorised access;
unauthorised disclosure;
alteration;
accidental loss;
misuse;
destruction.

Security measures may include:

encrypted website connections (SSL/TLS);
secure payment processing;
password protection;
access controls based on business need;
firewalls;
anti-malware protection;
system monitoring;
employee confidentiality obligations;
periodic security reviews.

Although we take reasonable steps to protect Personal Data, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

29. PERSONAL DATA BREACHES

If we become aware of a Personal Data breach, we will investigate the incident promptly.

Where required under applicable law, including the Personal Data Protection Act 2012 (Singapore), we will:

assess the nature and seriousness of the breach;
take reasonable steps to contain and remediate the incident;
notify the Personal Data Protection Commission ("PDPC") where notification is legally required;
notify affected individuals where required or where appropriate to enable them to protect themselves from potential harm.

We maintain internal procedures for responding to data security incidents and regularly review our security practices.

30. YOUR RIGHTS

Subject to applicable law, you may have the right to:

request access to Personal Data that we hold about you;
request correction of inaccurate or incomplete Personal Data;
withdraw consent to the collection, use or disclosure of your Personal Data where consent forms the legal basis for processing;
request information regarding how your Personal Data has been used or disclosed, where applicable;
make enquiries regarding our data protection practices.

These rights are subject to exceptions and limitations under applicable law.

31. ACCESS REQUESTS

If you wish to request access to your Personal Data, you may contact us using the contact details provided in this Policy.

To protect your privacy, we may require reasonable verification of your identity before processing your request.

Where permitted by applicable law, we may charge a reasonable administrative fee for responding to access requests. If a fee applies, we will inform you before processing your request.

We aim to respond within a reasonable timeframe and in accordance with applicable legal requirements.

32. CORRECTION OF PERSONAL DATA

If you believe that any Personal Data we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

Where appropriate, we will:

correct the Personal Data;
update our records; and
where required by law, notify relevant organisations to whom the corrected Personal Data has been disclosed, unless this is impracticable or unnecessary.

We may request supporting information to verify the requested correction.

33. WITHDRAWAL OF CONSENT

Where we rely on your consent to process Personal Data, you may withdraw that consent at any time by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that withdrawing consent may prevent us from:

fulfilling Orders;
maintaining your customer Account;
providing customer support;
administering warranties;
processing returns or refunds;
sending marketing communications that you previously requested.

If withdrawal of consent significantly affects our ability to provide Products or Services, we will explain the consequences to you.

34. CHILDREN'S PRIVACY

Our Website is intended for persons who are legally capable of entering into binding contracts or who are using the Website with the consent and supervision of a parent or legal guardian where permitted by applicable law.

We do not knowingly collect Personal Data from young children without appropriate consent where such consent is required by law.

If you believe that a child has provided Personal Data to us without appropriate authorisation, please contact us promptly so that we may investigate and take appropriate action.

35. BUSINESS TRANSFERS

If Bogatstvo Holdings Pte Ltd undergoes:

a merger;
acquisition;
corporate restructuring;
business sale;
asset sale;
insolvency process; or
similar transaction,

Personal Data may be transferred as part of that transaction, subject to applicable law.

Any recipient will be expected to continue protecting Personal Data in a manner consistent with this Privacy Policy or as otherwise required by law.

36. THIRD-PARTY RIGHTS

This Privacy Policy governs only our collection, use, disclosure and processing of Personal Data.

Nothing in this Policy makes us responsible for the privacy practices of:

third-party websites;
social media platforms;
payment providers;
courier services;
manufacturers;
marketplace operators; or
other organisations whose privacy practices are governed by their own policies.

We encourage you to review their privacy policies before providing Personal Data to those organisations.

37. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

changes in our business operations;
changes to our Website or services;
technological developments;
legal or regulatory changes;
improvements to our privacy practices.

The updated version will be published on our Website together with a revised Effective Date.

Unless otherwise required by applicable law, the revised Privacy Policy will apply from the date of publication.

Continued use of the Website after publication of the updated Privacy Policy constitutes acknowledgement of the revised Policy.

38. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your Personal Data, please contact us:

Legal Entity
Bogatstvo Holdings Pte Ltd
(trading as La Riqueza Global Shop SG)

Business Address
60 Kaki Bukit Place
Block A, #03-12 (Office B)
Eunos Techpark
Singapore 415979

Email
support@lariquezaglobal.com

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

If you are dissatisfied with how we have handled your Personal Data, we encourage you to contact us first so that we may attempt to resolve your concerns promptly and fairly.

Where applicable, you may also have the right to seek guidance from or make a complaint to the Personal Data Protection Commission (PDPC) of Singapore.

39. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Nothing in this Privacy Policy limits any mandatory privacy or consumer rights available under applicable law.

40. INTERPRETATION

Unless the context otherwise requires:

headings are for convenience only and do not affect interpretation;
words importing the singular include the plural and vice versa;
references to legislation include amendments, consolidations and replacements;
the words "including", "includes" and similar expressions mean "including without limitation."

END OF PRIVACY POLICY

WEBSITE DISCLAIMER

LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026

1. INTRODUCTION

This Website Disclaimer ("Disclaimer") applies to your access to and use of the website operated by Bogatstvo Holdings Pte Ltd (UEN: 202343279W) trading as La Riqueza Global Shop SG ("we", "us", or "our").

By using our Website, you agree to this Disclaimer. If you do not agree, please stop using the Website.
Please also read this Disclaimer together with our Website Terms & Conditions, Privacy Policy, Shipping, Returns & Refunds Policy, and Warranty Policy.

Unless otherwise stated, capitalised terms used in this Disclaimer have the meanings given to them in our Website Terms & Conditions.

This Disclaimer does not limit any rights or protections that cannot be excluded under Singapore law, including consumer protection laws.

2. GENERAL INFORMATION

The information on our Website is for general information only. It is not legal, medical or other professional advice.

We try to keep information accurate and up to date, but we cannot promise it is always complete, reliable or free from errors.

Content may be changed or removed without notice.
Do not rely only on Website content when making purchase, health or safety decisions.

3. PRODUCT INFORMATION

We try to keep Product descriptions, prices, ingredients, images, warnings, directions and availability accurate when they are published.
Product details, packaging and availability may change or vary.

Product images are provided for illustrative purposes only. Actual Products, colours, packaging and specifications may differ slightly from those shown on the Website.

Always read the Product packaging, labels, warnings and instructions before using it.

Website Product information does not replace information from the manufacturer, distributor or supplier.

4. HEALTH, WELLNESS AND SUPPLEMENT INFORMATION

Health, wellness, nutrition, cosmetic and supplement information is for general education only.

Any related claims must be read in line with Singapore rules and are not promises of specific results.

Unless we clearly say otherwise, Website information is not medical advice and is not meant to diagnose, treat, cure or prevent any disease.

Speak to a doctor before use if you are pregnant, breastfeeding, have allergies or medical conditions, take prescription medicine, or are unsure if a Product is suitable for you.

If you have an adverse reaction, stop using the Product immediately and seek medical advice.
No Product is guaranteed to suit everyone or produce a specific result.

Individual results may vary depending on personal circumstances, health conditions, usage and other factors beyond our control.

5. AGE-RESTRICTED PRODUCTS

Some Products may have legal age restrictions.
You are responsible for following all laws that apply to buying, owning and using age-restricted Products.

We may ask for proof of age and may refuse, cancel or limit orders if legal requirements are not met.

6. EXTERNAL LINKS

Our Website may include links to third-party websites for your convenience.
Some Website content, including product recommendations, translations or customer support responses, may be generated or assisted by artificial intelligence. While we take reasonable steps to review such content, inaccuracies may occasionally occur.

Customers should verify important information before relying on it.
We do not control or endorse those websites and are not responsible for their content, products, privacy practices or terms.
You visit third-party websites at your own risk.

7. CUSTOMER REVIEWS

Customer reviews, ratings and testimonials reflect personal experiences and may not reflect our views.
Results may vary. Reviews are not guarantees that a Product will be effective, suitable, safe or perform as expected.

8. WEBSITE AVAILABILITY

We try to keep the Website available and working, but we cannot promise it will always be uninterrupted, secure, error-free or free from harmful components.

The Website may be unavailable because of maintenance, upgrades, technical issues or events beyond our control.

We reserve the right to suspend, withdraw, discontinue or modify any part of the Website, Products or Services at any time without prior notice where reasonably necessary for operational, security or legal reasons.

9. LIMITATION OF LIABILITY

To the fullest extent allowed by law, Bogatstvo Holdings Pte Ltd and its related parties are not responsible for indirect, special or consequential losses, loss of profit, revenue, business, goodwill, data or opportunity, or losses linked to your use of the Website, reliance on

Website content, Website unavailability, technical issues, third-party services, delays beyond our control or decisions based on Website content.

This Disclaimer does not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded under Singapore law.
Your statutory consumer rights remain unaffected.

10. INTELLECTUAL PROPERTY

Unless stated otherwise, Bogatstvo Holdings Pte Ltd owns or is licensed to use all Website content.

You must not copy, share, change or commercially use Website content without our written permission, except where the law allows it.

All trade marks, logos and branding belong to their respective owners.

11. CHANGES TO THIS DISCLAIMER

We may update this Disclaimer from time to time if our Website, Products, Services, legal requirements or operations change.

We will publish updates with a new Effective Date.

12. GOVERNING LAW

This Disclaimer is governed by Singapore law.
Mandatory consumer protections and statutory rights remain unaffected.
Subject to mandatory consumer rights, disputes about this Disclaimer or Website use will be handled by the Singapore courts.

13. CONTACT US

If you have questions about this Disclaimer, please contact us:

Legal Entity

Bogatstvo Holdings Pte Ltd

Trading Name
La Riqueza Global Shop SG

Business Address
60 Kaki Bukit Place
Block A, #03-12 (Office B)
Eunos Techpark
Singapore 415979

Email
support@lariquezaglobal.com

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

END OF WEBSITE DISCLAIMER

WEBSITE TERMS AND CONDITIONS

LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026

1. INTRODUCTION

1.1 About Us

These Terms explain how you may use our Website, place Orders, make payments, receive deliveries, request returns or remedies, and contact us for support. They should be read together with our Privacy Policy and our Shipping, Returns & Refunds Policy.

These Website Terms and Conditions ("Terms") govern your access to and use of the website operated by Bogatstvo Holdings Pte Ltd (the "Company"), trading as La Riqueza Global Shop SG ("La Riqueza Global Shop SG", "we", "us", or "our").

Our principal place of business is:

60 Kaki Bukit Place
Block A, #03-12 (Office B)
Eunos Techpark
Singapore 415979

Email: support@lariquezaglobal.com

WhatsApp: +65 9619 4238

These Terms constitute a legally binding agreement between you and us regarding your access to, browsing of, registration with, and purchase of products through our Website.

Please read these Terms carefully before using the Website.

By accessing or using the Website, creating an account, placing an Order, or otherwise interacting with us through the Website, you agree to be legally bound by these Terms together with our:

Privacy Policy;
Shipping, Returns & Refunds Policy; and
any additional policies or notices published on the Website from time to time.

For ease of reference, these Terms are organised broadly into sections covering Website access and accounts, Products and pricing, Orders and payments, shipping and delivery, returns and statutory rights, intellectual property, privacy and communications, liability, dispute resolution, and general legal provisions.

If you do not agree with these Terms, you must immediately discontinue use of the Website.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable Singapore law.

2. DEFINITIONS

In these Terms, unless the context otherwise requires:

Account means a customer account created on the Website.

Business Day means a day other than a Saturday, Sunday or Singapore public holiday.

Company means Bogatstvo Holdings Pte Ltd (trading as La Riqueza Global Shop SG).

Consumer means an individual purchasing Products primarily for personal, domestic or household use.

Content means all information, text, graphics, photographs, videos, software, trademarks, logos, product descriptions, audio, designs, layouts and other materials appearing on the Website.

Customer, you, and your mean any individual or entity accessing or using the Website or purchasing Products.

Force Majeure Event means any event beyond our reasonable control including natural disasters, pandemics, labour disputes, internet failures, cyber-attacks, transportation disruptions, government actions, customs delays, acts of war or terrorism, or failures of third-party suppliers.

Order means a request submitted by you to purchase Products through the Website.

Personal Data has the meaning given under the Personal Data Protection Act 2012 (Singapore), where applicable.

Products means goods offered for sale through the Website.

Services means any online services provided through the Website, including customer support, account services, newsletters and promotional programmes.

User Content means any reviews, comments, photographs, videos, testimonials or other content submitted by users of the Website.

Website means the online store operated under the La Riqueza Global Shop SG brand, including all webpages, subdomains, mobile versions and related digital services.

3. ACCEPTANCE OF THESE TERMS

By accessing or using the Website, you represent and warrant that:

you have read and understood these Terms;
you have the legal capacity to enter into binding agreements;
you are at least 18 years of age, or have the consent of your parent or legal guardian where permitted by applicable law;
all information provided by you is accurate, current and complete;
you will comply with these Terms and all applicable laws.

If you use the Website on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

These Terms apply to every visit to the Website and every Order placed through it.

4. CHANGES TO THESE TERMS

We may amend or update these Terms from time to time to:

reflect changes to our business;
introduce new Products or Services;
comply with legal or regulatory requirements;
improve customer experience;
address security concerns; or
clarify existing provisions.

The updated version will be published on the Website together with a revised Effective Date.

Unless otherwise required by applicable law, changes apply only to Orders placed after the revised Terms become effective.

The version applicable to your Order will generally be the version published on the Website at the time your Order was submitted.

5. WEBSITE ACCESS

We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website strictly in accordance with these Terms.

This licence does not transfer ownership of the Website or any intellectual property rights.

We may suspend, restrict or terminate access to the Website, in whole or in part, without prior notice where reasonably necessary to:

perform maintenance;
improve functionality;
investigate security incidents;
prevent fraud;
comply with legal obligations; or
protect our customers or business.

We do not guarantee uninterrupted access to the Website.

Temporary interruptions may occur due to maintenance, software updates, technical failures or circumstances beyond our reasonable control.

6. ELIGIBILITY TO PURCHASE

You may only purchase Products if:

you are legally capable of entering into a binding contract;
you provide accurate billing and delivery information;
you are authorised to use the payment method selected; and
the purchase complies with applicable laws in both Singapore and the destination country.

Some Products may be subject to age restrictions or other legal requirements.

Where required, we may request proof of identity or age before accepting or fulfilling an Order.

Failure to provide satisfactory verification may result in cancellation of the Order.

7. CUSTOMER ACCOUNTS

The Website may allow you to register a customer Account.

When creating an Account, you agree to:

provide complete and accurate information;
maintain current contact details;
keep your login credentials confidential;
immediately notify us of any unauthorised access or suspected security breach.

You are responsible for all activities conducted through your Account, except to the extent caused by our negligence, misconduct or breach of applicable law.

We reserve the right to suspend or terminate Accounts where we reasonably believe:

false information has been provided;
fraudulent activity has occurred;
these Terms have been breached;
the Account poses a security risk; or
continued access may adversely affect the Website or other users.

Termination of an Account does not affect any rights or obligations accrued before termination.

8. GUEST CHECKOUT

You may place Orders using guest checkout without creating an Account.

Guest checkout customers remain subject to these Terms in the same manner as registered Account holders.

You are responsible for ensuring that all information provided during checkout is accurate and complete.

Failure to provide accurate information may delay or prevent fulfilment of your Order.

9. ELECTRONIC COMMUNICATIONS

By using the Website, creating an Account or placing an Order, you consent to receive communications from us electronically.

These communications may include:

order confirmations;
invoices;
shipping notifications;
customer service responses;
legal notices;
account notifications;
security alerts;
marketing communications where you have provided the necessary consent.

Electronic communications may be sent by email, SMS, WhatsApp, in-account notification or other electronic means permitted by applicable law.

You are responsible for maintaining a valid email address and ensuring that our communications are not blocked by spam filters.

Electronic communications satisfy any legal requirement that such communications be in writing.

10. ELECTRONIC CONTRACTING

Orders placed through the Website are concluded electronically.

Submitting an Order constitutes an offer by you to purchase Products subject to these Terms.

An automatically generated acknowledgement that your Order has been received does not constitute acceptance of your offer.

A binding contract is formed only when we accept your Order by:

issuing an Order Confirmation;
dispatching the Products; or
otherwise communicating acceptance to you.

We reserve the right to refuse or cancel any Order before acceptance for reasons including product unavailability, pricing errors, suspected fraud, legal restrictions, payment issues or other legitimate business reasons.

Where payment has already been received for a cancelled Order, we will refund the amount paid using the original payment method, unless otherwise agreed or required by applicable law.

11. WEBSITE INFORMATION AND PRODUCT INFORMATION

The Website is intended for lawful retail use by consumers and authorised business purchasers.

Nothing on the Website constitutes legal, financial or professional advice.

Product information is provided for general informational purposes only and should not replace professional advice where appropriate.

Where Products include health, wellness or nutritional information, such information is not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated and supported by applicable regulatory approvals.

Customers should always read product labels, warnings and instructions before use.

PRODUCTS

We endeavour to ensure that all Products offered on the Website are accurately described and presented.

All Products are offered subject to availability.

We reserve the right, at any time and without prior notice, to:

introduce new Products;
discontinue existing Products;
limit quantities available for purchase;
modify Product specifications;
update packaging or labelling;
substitute non-material packaging or presentation where necessary; or
correct errors or omissions in Product descriptions.

Such changes will not affect Orders that have already been accepted, except where required by law or where a Product becomes unavailable before dispatch.

Nothing in this clause affects your statutory rights where Products supplied do not conform to the contract of sale.

PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that Product descriptions, specifications, photographs, illustrations, videos and other information appearing on the Website are accurate at the time of publication.

However:

actual colours may differ depending on your monitor or mobile device;
dimensions and weights may vary slightly due to manufacturing tolerances;
packaging may change without affecting the Product itself;
manufacturers may revise Product formulations, ingredients or specifications from time to time.

Images are provided for illustrative purposes only unless expressly stated otherwise.

Customers should always read the Product packaging, labels, warnings and instructions supplied with the Product before use.

Where there is any material discrepancy between a Product description and the Product supplied, your statutory rights remain unaffected.

PRODUCT SUITABILITY

You are responsible for determining whether a Product is suitable for your intended use.

Where Products require assembly, installation or specific methods of use, you should carefully follow all instructions supplied by the manufacturer.

Except where required by applicable law, we are not responsible for damage arising from:

misuse;
improper installation;
failure to follow instructions;
modification of Products;
use contrary to warnings or recommendations.

Nothing in this clause excludes any statutory rights relating to defective or unsafe Products.

HEALTH, WELLNESS AND SUPPLEMENT PRODUCTS

Where we sell health, wellness, food, beverage, cosmetic or supplement Products:

Product information is provided for general informational purposes only;
statements have not necessarily been evaluated by any regulatory authority unless expressly stated;
Products are not intended to diagnose, treat, cure or prevent disease unless specifically approved by applicable law.

Customers should consult an appropriately qualified healthcare professional before using Products if they:

are pregnant or breastfeeding;
have allergies;
suffer from existing medical conditions;
are taking prescription medication; or
have concerns regarding suitability.

We do not provide medical advice through the Website.

AGE-RESTRICTED PRODUCTS

Certain Products may only be purchased by persons meeting the minimum legal age required under applicable law.

By placing an Order for an age-restricted Product, you represent and warrant that:

you satisfy all applicable age requirements;
the information provided is truthful and accurate; and
the Product may lawfully be supplied to you.

We reserve the right to:

request proof of age or identity;
delay shipment pending verification;
refuse delivery where age verification cannot be completed;
cancel Orders where legal requirements are not met.

Any refund issued following cancellation under this clause may be reduced by reasonable costs already incurred where permitted by applicable law.

PRODUCT AVAILABILITY

All Products are offered subject to stock availability.

Inventory levels displayed on the Website are estimates only and may not reflect real-time stock.

Where a Product becomes unavailable after an Order has been submitted, we may:

cancel the affected Product;
cancel the entire Order;
offer a comparable alternative Product;
delay fulfilment pending replenishment; or
issue a refund.

We will notify you as soon as reasonably practicable where this occurs.

PRE-ORDERS AND BACKORDERS

Where pre-orders or backorders are offered:

estimated availability dates are indicative only;
manufacturing or shipping delays may occur;
payment may be collected at the time of ordering unless otherwise stated.

You may cancel a pre-order before dispatch unless expressly stated otherwise.

If we cannot supply a pre-ordered Product within a reasonable period, we may cancel the Order and refund any payment received.

PRICING

Unless otherwise stated:

all prices displayed on the Website are in Singapore Dollars (SGD);
prices apply only to purchases made through this Website;
shipping charges are calculated separately during checkout;
customs duties, import taxes and similar charges applicable outside Singapore are your responsibility unless expressly stated otherwise.

We reserve the right to amend prices at any time before acceptance of your Order.

Price changes do not affect Orders that have already been accepted.

CURRENCY

International customers may view indicative prices in other currencies where this functionality is available.

Any currency conversion is provided for convenience only.

Your payment provider determines the final exchange rate, conversion fee or foreign transaction charge applicable to your purchase.

We are not responsible for fluctuations in exchange rates or charges imposed by financial institutions.

TAXES

For orders delivered within Singapore, prices will include or exclude Goods and Services Tax (GST) as required by applicable law and as indicated during checkout.

For international Orders, you are responsible for:

import duties;
customs charges;
VAT or GST imposed by the destination country;
brokerage fees;
local taxes; and
any other governmental charges,

unless expressly stated otherwise during checkout.

Failure to pay such charges may result in delays, refusal of delivery or return of the shipment.

PRICING ERRORS

Despite reasonable efforts, pricing or Product information errors may occasionally occur.

Where an obvious pricing error has occurred, we reserve the right to:

refuse the Order;
cancel the Order before dispatch; or
contact you to confirm whether you wish to proceed at the correct price.

If payment has already been received for an Order that is cancelled under this clause, we will refund the amount paid using the original payment method unless otherwise agreed.

Nothing in this clause limits any rights that cannot lawfully be excluded under applicable law.

PROMOTIONS AND DISCOUNT CODES

From time to time we may offer promotional campaigns, vouchers, coupon codes or discount codes.

Unless expressly stated otherwise:

only one promotional code may be redeemed per Order;
promotional codes cannot be exchanged for cash;
promotional codes cannot be applied retrospectively;
promotional codes may not be transferred, resold or reproduced;
expired promotional codes will not be honoured.

Promotions may be subject to:

minimum purchase requirements;
participating Products only;
geographical restrictions;
limited availability; or
specified promotional periods.

We reserve the right to withdraw, amend or cancel promotions where reasonably necessary, including where fraud, misuse or technical error has occurred.

GIFT CARDS AND STORE CREDIT

Where gift cards, vouchers or store credit are offered:

they may only be used in accordance with their stated terms;
they are not redeemable for cash unless required by law;
lost or stolen gift cards may not be replaced;
expiry dates will apply where permitted by applicable law.

Store credit issued as a goodwill gesture does not affect any statutory rights to refunds or other remedies.

Where the law requires a monetary refund, store credit will not be imposed as a substitute.

FREE GIFTS AND BUNDLED OFFERS

Promotional free gifts, complimentary Products or bundled offers are available only while stocks last.

Where an Order qualifying for a free gift is cancelled or partially refunded so that it no longer satisfies the promotional requirements, we may require the complimentary Product to be returned or deduct its reasonable value from the refund where permitted by law.

PRODUCT RECALLS

Where a Product becomes subject to a manufacturer recall, regulatory recall or safety notice, we may contact affected customers using the contact information provided during purchase and may arrange appropriate remedies where required by applicable law.

Customers agree to cooperate with reasonable recall procedures, including returning affected Products where requested.

Where required by applicable law, appropriate remedies may include repair, replacement, refund or other remedies prescribed by law.

ARTIFICIAL INTELLIGENCE AND AUTOMATED CONTENT

Certain Product descriptions, translations, recommendations or customer support responses may be generated or assisted using artificial intelligence or other automated technologies.

While we take reasonable steps to review such content for accuracy, AI-generated information may occasionally contain inaccuracies or omissions.

In the event of any inconsistency between AI-generated content and the actual Product specifications, the Product supplied and any mandatory rights under applicable law shall prevail.

Customers should not rely solely on AI-generated content when making purchasing decisions and should contact us if clarification is required.

PLACING AN ORDER

By submitting an Order through the Website, you make an offer to purchase the selected Products in accordance with these Terms.

Before submitting an Order, you are responsible for ensuring that:

all Products selected are correct;
quantities are accurate;
your billing and delivery information is complete and accurate;
the selected payment method is authorised for your use;
any promotional codes have been correctly applied.

You may review and amend your Order before completing checkout.

Once an Order has been submitted, it cannot be amended through the Website. If you need to make changes, please contact us immediately. We will make reasonable efforts to accommodate your request before processing begins, but we cannot guarantee that changes can be made.

ORDER ACKNOWLEDGEMENT AND ACCEPTANCE

After you place an Order, you will normally receive an automated email acknowledging receipt of your Order.

This acknowledgement confirms only that we have received your Order. It does not constitute acceptance of your offer.

A legally binding contract is formed only when we:

issue an Order Confirmation confirming acceptance;
dispatch the Products; or
otherwise notify you that your Order has been accepted.

We reserve the right to decline any Order before acceptance without liability, subject always to any rights you may have under applicable law.

ORDER VERIFICATION

To protect our customers and business from fraud and unauthorised transactions, we may carry out verification procedures before accepting or dispatching an Order.

Verification measures may include:

confirmation of billing information;
confirmation of delivery details;
verification of identity;
verification of age for age-restricted Products;
payment authentication through our payment provider;
review of unusual purchasing activity.

We may contact you by email, telephone or WhatsApp to complete the verification process.

Failure to provide requested information within a reasonable time may result in cancellation of your Order.

RIGHT TO REFUSE OR CANCEL ORDERS

We reserve the right to refuse or cancel an Order before dispatch where reasonably necessary, including where:

a Product is unavailable;
an obvious pricing or listing error has occurred;
payment authorisation fails;
fraud or unlawful activity is reasonably suspected;
inaccurate information has been provided;
export restrictions or sanctions apply;
delivery is not reasonably practicable;
the Order breaches these Terms;
supply would be unlawful; or
fulfilment would expose us to unreasonable commercial or operational risk.

Where payment has already been received, we will refund the amount paid using the original payment method unless another method is agreed or required by law.

PAYMENT METHODS

We currently accept payment through payment providers made available on the Website, including but not limited to:

Stripe;
PayNow; and
any additional payment methods introduced from time to time.

The availability of payment methods may vary depending on your location, device or Order value.

We reserve the right to add, remove or suspend payment methods without prior notice.

PAYMENT AUTHORISATION

By submitting payment information, you represent and warrant that:

you are authorised to use the selected payment method;
the payment information provided is accurate;
sufficient funds or credit are available;
the transaction does not breach any applicable law.

Where payment authorisation fails, we may refuse to process the Order until successful payment has been received.

We are not responsible for delays caused by banks, payment processors or financial institutions.

STRIPE PAYMENTS

Where payments are processed through Stripe, your payment is subject to Stripe's applicable terms, conditions and privacy practices.

We do not store your complete payment card number, card security code (CVV), or other sensitive payment credentials.

Payment information is securely transmitted to Stripe using industry-standard encryption.

Any disputes relating solely to payment processing may also be subject to Stripe's procedures in addition to these Terms.

PAYNOW PAYMENTS

Where payment is made using PayNow:

payment must be completed within the time specified during checkout;
Orders may be cancelled if payment is not successfully received;
confirmation of payment may be required before processing begins.

You are responsible for ensuring that payment is sent to the correct PayNow account identified during checkout.

We are not responsible for delays arising from banking systems or payment networks.

FRAUD PREVENTION

We take fraud prevention seriously.

To protect customers and our business, we may implement automated and manual fraud detection systems.

Orders may be delayed, suspended or cancelled where risk indicators are identified, including:

inconsistent billing information;
multiple failed payment attempts;
unusually large purchases;
suspected account compromise;
repeated chargebacks;
suspicious delivery addresses;
unusual purchasing patterns.

We reserve the right to report suspected criminal activity to relevant law enforcement or regulatory authorities where appropriate.

IDENTITY VERIFICATION

Where reasonably necessary, we may request documentation to verify:

your identity;
your billing address;
your delivery address;
your authority to use a payment method; or
your eligibility to purchase age-restricted Products.

Examples of acceptable documentation may include:

government-issued identification;
proof of address;
confirmation from the issuing bank; or
other information reasonably required for verification.

Personal Data collected for verification purposes will be handled in accordance with our Privacy Policy.

CHARGEBACKS AND PAYMENT REVERSALS

If a payment is reversed, disputed or subject to a chargeback, we reserve the right to:

suspend processing of outstanding Orders;
suspend or terminate your Account;
recover Products that have not yet been delivered where legally permissible;
require alternative payment before processing future Orders;
contest chargebacks where we reasonably believe the transaction was valid.

Nothing in this clause limits any rights you may have under applicable law to dispute unauthorised or erroneous transactions.

SUSPICIOUS TRANSACTIONS

We reserve the right to investigate transactions that we reasonably believe involve:

identity theft;
stolen payment credentials;
money laundering;
terrorist financing;
sanctions evasion;
fraudulent reselling;
unlawful export activity; or
other criminal conduct.

Where appropriate, we may:

suspend the Order;
request additional verification;
refuse the transaction;
notify payment providers;
report the matter to competent authorities.

Such actions will be taken in accordance with applicable law.

ORDER CANCELLATION BY CUSTOMERS

You may request cancellation of an Order before it has been packed or dispatched.

Cancellation requests should be submitted as soon as possible by contacting our customer support team.

Once an Order has been dispatched, cancellation is generally no longer possible.

You may instead be eligible to request a return in accordance with our Shipping, Returns & Refunds Policy.

Nothing in this clause limits any statutory rights relating to defective, incorrectly supplied or non-conforming Products.

ORDER CANCELLATION BY US

We may cancel an accepted Order before delivery where:

a Force Majeure Event prevents fulfilment;
the Product becomes unavailable;
legal restrictions prevent supply;
continued fulfilment would be unlawful;
fraud is reasonably suspected; or
payment is reversed before dispatch.

Where cancellation occurs after payment has been received, we will provide an appropriate refund using the original payment method unless otherwise agreed or required by law.

ORDER LIMITS

We reserve the right to impose reasonable limits on:

purchase quantities;
Orders placed during promotional campaigns;
purchases of limited-edition Products;
Orders that appear intended for unauthorised resale.

These limits are intended to promote fair access to Products and protect the integrity of our promotions.

COMMERCIAL RESELLERS

Unless expressly authorised by us in writing, Products purchased through the Website are intended for personal use or legitimate business use and not for unauthorised commercial resale.

We reserve the right to cancel Orders where we reasonably believe Products are being purchased for unauthorised resale, grey market distribution or other activities inconsistent with these Terms.

RECORDS OF TRANSACTIONS

We maintain electronic records of Orders, payments and communications for operational, legal and regulatory purposes.

Subject to applicable law, our electronic records may be relied upon as evidence of transactions conducted through the Website.

Customers are encouraged to retain copies of Order confirmations, invoices and payment receipts for their own records.

SHIPPING

Shipping of Products purchased through the Website is governed by our Shipping, Returns & Refunds Policy, which forms part of these Terms.

By placing an Order, you acknowledge that you have read and agree to our Shipping, Returns & Refunds Policy.

Estimated delivery timeframes displayed on the Website are provided in good faith and are estimates only.

Delivery times commence after your Order has been accepted, successfully processed and dispatched.

Time shall not be of the essence unless we expressly agree otherwise in writing.

DELIVERY

We will use reasonable efforts to arrange delivery using reputable courier or logistics providers.

Delivery may be made by:

third-party courier services;
postal operators;
local delivery partners;
international freight providers; or
other logistics providers selected by us.

Delivery is deemed completed when the Products are delivered to the delivery address specified in your Order or otherwise made available in accordance with the delivery method selected.

Delivery instructions provided by you may be passed to our logistics partners where necessary to facilitate delivery.

DELIVERY ADDRESSES

You are responsible for ensuring that your delivery address and contact details are complete and accurate.

Where incorrect, incomplete or outdated delivery information is provided:

delivery delays may occur;
additional shipping charges may apply;
re-delivery fees may be payable;
we are not responsible for losses resulting from inaccurate information supplied by you, except where otherwise required by applicable law.

If you identify an error after placing your Order, you should contact us immediately.

While we will make reasonable efforts to amend delivery information before dispatch, we cannot guarantee that changes can be accommodated once Order processing has commenced.

FAILED DELIVERY

Delivery may be unsuccessful where:

no authorised recipient is available;
access to the delivery location is unavailable;
customs authorities refuse clearance;
the parcel remains unclaimed after notification;
delivery is refused without prior arrangement.

Where a shipment is returned to us because delivery could not be completed for reasons attributable to you, we may require payment of reasonable additional shipping and handling charges before re-dispatch.

Where permitted by law, storage, return freight or administrative costs reasonably incurred may be deducted from any refund.

RISK OF LOSS

Unless otherwise required by applicable law, the risk of accidental loss of or damage to Products passes to you upon successful delivery to the delivery address specified in your Order.

Where delivery is made to a parcel locker, reception desk, concierge, mailroom or other location authorised by you or reasonably accepted as your delivery point, delivery shall be deemed completed at that time.

Nothing in this clause limits any statutory rights relating to defective or non-conforming Products.

TITLE TO PRODUCTS

Ownership (title) in the Products remains with Bogatstvo Holdings Pte Ltd until:

full payment has been received and cleared; and
the Products have been delivered to you,

unless otherwise required by applicable law.

Nothing in this clause affects your statutory consumer rights.

INTERNATIONAL SALES

We may offer Products for delivery outside Singapore where this option is available during checkout.

By placing an international Order, you acknowledge that:

Products may be subject to local laws and regulations;
import restrictions may differ between countries;
certain Products may not be legally available in every jurisdiction.

You are responsible for ensuring that the importation, possession and use of the Products are lawful in your destination country.

We accept no responsibility where Products are confiscated, delayed or refused entry by foreign authorities.

CUSTOMS, DUTIES AND IMPORT TAXES

Unless expressly stated otherwise during checkout, international customers are responsible for all:

customs duties;
import taxes;
value-added tax (VAT);
goods and services tax (GST);
brokerage charges;
customs processing fees; and
any other governmental charges imposed by the destination country.

Failure to pay these charges may result in delays, refusal of delivery or return of the shipment.

Any costs incurred as a result of refusal to pay such charges may be recovered from you where permitted by applicable law.

EXPORT CONTROLS

You agree to comply with all applicable export control laws and regulations.

Products purchased from the Website must not be exported, re-exported or transferred where doing so would breach applicable laws, sanctions or export restrictions.

We reserve the right to refuse Orders or cancel transactions where export restrictions apply.

SANCTIONS COMPLIANCE

You represent and warrant that:

you are not located in a country subject to applicable trade embargoes or sanctions that prohibit the transaction;
you are not purchasing Products on behalf of any sanctioned individual, entity or organisation;
the Products will not be used for unlawful purposes.

Where we reasonably believe a transaction may breach applicable sanctions or trade restrictions, we may suspend or cancel the Order without liability, subject to any mandatory legal obligations.

DELIVERY DELAYS

While we endeavour to meet estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control, including:

severe weather;
customs inspections;
transportation disruptions;
labour disputes;
government actions;
public holidays;
pandemics;
courier operational issues;
internet or systems failures;
Force Majeure Events.

We are not liable for delays arising from such circumstances except to the extent required by applicable law.

PARTIAL SHIPMENTS

Where your Order contains multiple Products, we may dispatch them separately where operationally necessary.

Separate shipments will not increase the purchase price payable by you unless you have requested separate deliveries.

Any additional shipping charges will be disclosed before your Order is placed.

SHORT SHIPMENTS AND DELIVERY DISCREPANCIES

If you believe that:

Products are missing;
incorrect Products have been delivered;
Products have been damaged during transit; or
your shipment has not arrived,

you should notify us as soon as reasonably practicable and preferably within the timeframe specified in our Shipping, Returns & Refunds Policy.

Prompt notification assists us in investigating the matter efficiently with our logistics partners.

Nothing in this clause limits any statutory rights available under applicable law.

AGE-RESTRICTED DELIVERIES

Where Products are subject to age restrictions, delivery may require age verification upon receipt.

Our delivery partner may request proof of age before releasing the Products.

Where satisfactory proof of age cannot be provided:

delivery may be refused;
the shipment may be returned to us;
additional delivery costs may apply where permitted by law.

We reserve the right to cancel future Orders where repeated failures to satisfy age verification requirements occur.

REFUSED DELIVERIES

If you refuse delivery of Products without lawful justification:

the Products may be returned to us;
additional shipping and handling costs may be charged;
any refund may be reduced by reasonable costs incurred where permitted by applicable law.

This clause does not apply where you lawfully reject Products due to defects, incorrect supply or other statutory rights.

PRODUCT RECALLS AND SAFETY NOTICES

Where a Product becomes subject to a safety notice, regulatory action or manufacturer recall, we may:

contact affected customers using the contact details provided;
suspend further sales;
request return of affected Products;
arrange inspection, repair or replacement;
provide refunds or other remedies where required by law.

Customers agree to cooperate with reasonable recall procedures designed to protect consumer safety.

BUSINESS CONTINUITY

We reserve the right to change our logistics providers, warehouses, fulfilment partners or distribution arrangements where reasonably necessary to maintain continuity of our business.

Such operational changes will not affect your statutory rights or any contractual obligations relating to accepted Orders.

SHIPPING POLICY PREVAILS

Where there is any inconsistency between these Terms and our Shipping, Returns & Refunds Policy regarding delivery, returns, exchanges or refunds, the specific provisions of the Shipping, Returns & Refunds Policy shall prevail to the extent of that inconsistency, except where mandatory provisions of applicable law require otherwise.

63. STATUTORY CONSUMER RIGHTS

Nothing in these Terms, our Privacy Policy, or our Shipping, Returns & Refunds Policy excludes, restricts, modifies or limits any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law.

If you are purchasing Products as a consumer, you may have statutory rights under the laws of Singapore, including the Consumer Protection (Fair Trading) Act 2003 ("CPFTA"), the Lemon Law provisions, and any other applicable legislation.

Where any provision of these Terms is inconsistent with a mandatory statutory right, the statutory right shall prevail to the extent of the inconsistency.

64. LEMON LAW

Where Singapore law applies, Products supplied by us must conform to the contract of sale.

If a Product:

is defective;
is not of satisfactory quality;
is not fit for its intended purpose;
does not match its description;
does not correspond with any sample or model supplied; or
otherwise fails to conform to the contract,

you may be entitled to remedies under the Lemon Law provisions of the Consumer Protection (Fair Trading) Act 2003.

Where appropriate under applicable law, the initial remedy will generally be:

repair; or
replacement,

unless such remedy is impossible, disproportionate, cannot be completed within a reasonable time, or would cause significant inconvenience.

Where repair or replacement is unavailable or unsuccessful, you may be entitled to an appropriate price reduction, refund or other remedy available under applicable law.

Nothing in these Terms limits those statutory rights.

65. VOLUNTARY COMMERCIAL POLICIES

In addition to your statutory rights, we may offer voluntary commercial policies from time to time, including:

change-of-mind returns;
exchanges;
goodwill refunds;
promotional guarantees;
extended return periods; or
store credit.

These voluntary policies:

are offered entirely at our discretion unless otherwise stated;
do not replace or reduce your statutory rights; and
are governed by the terms specified in our Shipping, Returns & Refunds Policy.

66. CHANGE-OF-MIND RETURNS

Where we offer a voluntary change-of-mind return policy, eligibility, conditions and applicable time limits are set out in our Shipping, Returns & Refunds Policy.

Unless otherwise stated:

Products must be unused;
Products must be returned in their original condition;
original packaging should be retained;
proof of purchase may be required.

Certain Products may be excluded from change-of-mind returns, including personalised Products, hygiene-sensitive Products, digital Products and other categories identified in our Shipping, Returns & Refunds Policy.

This voluntary policy does not affect statutory rights relating to defective or non-conforming Products.

67. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a Product that is:

defective;
damaged in transit;
materially different from its description;
incomplete;
incorrectly supplied; or
otherwise does not conform to the contract,

please notify us as soon as reasonably practicable after discovering the issue.

To assist our investigation, we may request:

your Order number;
photographs of the Product;
photographs of the packaging where reasonably available;
a description of the issue; and
any additional information reasonably required to assess the claim.

Prompt notification assists us in resolving claims efficiently but does not limit any statutory rights available under applicable law.

68. PRODUCT INSPECTION

Where a claim is made regarding a defective, damaged or incorrect Product, we may request that the Product be returned or made available for inspection before determining the appropriate remedy.

Inspection may include:

visual examination;
manufacturer assessment;
testing where appropriate;
verification of reported defects.

We will conduct inspections within a reasonable period and will keep you informed of the outcome.

Nothing in this clause limits any mandatory statutory remedies.

69. REPAIR

Where appropriate under applicable law, repair may be offered as the first remedy for defective Products.

Repairs may be carried out by:

us;
the manufacturer;
an authorised service provider; or
another suitably qualified repairer.

Repair timeframes may vary depending upon:

Product type;
availability of replacement parts;
manufacturer requirements;
logistics arrangements.

Where repair cannot be completed within a reasonable time or would cause significant inconvenience, alternative remedies may be available under applicable law.

70. REPLACEMENT

Where appropriate, we may replace defective or incorrectly supplied Products with:

an identical Product;
an equivalent Product; or
another Product agreed with you.

Replacement Products are subject to stock availability.

If a suitable replacement cannot reasonably be provided, other remedies may be available.

71. REFUNDS

Refunds will be processed in accordance with our Shipping, Returns & Refunds Policy and applicable law.

Unless otherwise agreed or required by law:

refunds will be made using the original payment method;
processing times may vary depending on your payment provider;
banks and financial institutions may require additional processing time.

Where only part of an Order is returned or found to be defective, a partial refund may be appropriate.

72. STORE CREDIT

Where appropriate, we may offer store credit as a voluntary commercial resolution.

Store credit will not be imposed where applicable law requires another remedy, including a monetary refund.

Acceptance of store credit is entirely voluntary unless otherwise agreed by both parties.

73. EXCHANGES

Subject to stock availability, we may offer exchanges for:

incorrect size;
incorrect colour;
defective Products;
incorrectly supplied Products; or
other circumstances specified in our Shipping, Returns & Refunds Policy.

Exchange eligibility and procedures are governed by that policy.

74. WARRANTIES

Some Products may be supplied with:

manufacturer warranties;
supplier warranties;
voluntary commercial warranties.

Warranty coverage varies between Products.

Any manufacturer's warranty is provided by the manufacturer and is subject to its own terms.

Our obligations under applicable consumer law remain separate from, and are not limited by, any manufacturer's warranty.

75. PRODUCT SAFETY

Customers should:

carefully read all Product labels;
follow all instructions supplied;
observe safety warnings;
use Products only for their intended purpose;
keep Products out of reach of children where appropriate.

We are not responsible for injury or damage arising from misuse, modification, negligent handling or use contrary to supplied instructions, except where liability cannot lawfully be excluded.

76. FOOD, COSMETIC AND SUPPLEMENT PRODUCTS

For food, beverage, cosmetic, wellness and supplement Products:

customers should carefully review ingredient lists before use;
allergy information should be considered;
Products should not be used beyond their expiry date;
storage instructions should be followed.

Customers are responsible for ensuring that Products are suitable for their personal circumstances.

Nothing in this clause limits statutory rights relating to Product safety or quality.

77. LIMITATION OF VOLUNTARY POLICIES

Our voluntary goodwill policies, including change-of-mind returns, promotional exchanges and discretionary refunds:

are separate from statutory consumer rights;
may be amended or withdrawn for future Orders;
do not affect remedies available under applicable law.

The version of our Shipping, Returns & Refunds Policy applicable to your Order will generally be the version in effect when your Order was placed.

78. CUSTOMER RESPONSIBILITIES

To assist in resolving warranty, return or defect claims efficiently, customers should:

inspect Products promptly after delivery;
retain proof of purchase;
retain original packaging where reasonably practicable;
cease using Products where a safety concern exists;
cooperate with reasonable requests for information or inspection.

Failure to comply with these recommendations does not of itself remove any statutory rights that cannot lawfully be excluded.

79. CONTINUING STATUTORY RIGHTS

Nothing contained in this Part limits, excludes or modifies any mandatory consumer guarantees, statutory warranties or remedies available under applicable law.

Where applicable legislation provides greater protection than these Terms, the applicable legislation shall prevail to the extent of any inconsistency.

80. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights in and relating to the Website and its Content are owned by or licensed to Bogatstvo Holdings Pte Ltd.

These rights include, without limitation:

copyright;
trade marks;
service marks;
business names;
logos;
product photographs;
graphics;
videos;
audio;
software;
source code;
object code;
website layout;
databases;
compilations;
documentation;
designs;
artwork;
icons;
user interface elements; and
all other proprietary materials appearing on or made available through the Website.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

81. LIMITED LICENCE

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to:

access the Website;
browse its Content;
print or download limited portions of the Website solely for your personal, non-commercial use.

This licence does not permit you to:

reproduce the Website;
commercially exploit Website Content;
create derivative works;
copy Product catalogues;
redistribute Content;
sell Website information.

Any rights not expressly granted are reserved by us.

82. TRADE MARKS

The following, whether registered or unregistered, are protected by applicable intellectual property laws:

La Riqueza Global Shop SG;
our logos;
our branding;
slogans;
product branding;
graphics;
trade dress.

Nothing in these Terms grants permission to use our trade marks without our prior written consent.

Unauthorised use may constitute trade mark infringement and unfair competition under applicable law.

83. COPYRIGHT

All copyright subsisting in the Website and its Content belongs to us or our licensors unless otherwise stated.

You must not without our prior written consent:

reproduce;
copy;
distribute;
publish;
transmit;
adapt;
translate;
modify;
publicly display;
commercially exploit

any Website Content except where expressly permitted by law.

84. PRODUCT IMAGES

Product photographs, lifestyle images, graphics, videos and illustrations remain our intellectual property or that of our licensors.

Minor variations may exist between Product photographs and the actual Products supplied.

You may not download, reproduce or commercially use Product images without our prior written permission.

85. WEBSITE CONTENT

Website Content is provided solely for lawful browsing and shopping purposes.

You must not use Website Content to:

build competing databases;
train commercial artificial intelligence systems without permission;
reproduce Product catalogues;
scrape pricing information;
aggregate Product listings;
create competing marketplaces.

86. PROHIBITED AUTOMATED ACCESS

Except where expressly authorised by us in writing, you must not use:

bots;
spiders;
crawlers;
scrapers;
harvesting software;
indexing software;
automated purchasing software;
automated account creation tools;
artificial intelligence agents; or
similar technologies

to access, monitor, extract or interact with the Website.

Reasonable indexing by legitimate search engines acting in accordance with robots.txt instructions is permitted unless otherwise notified.

87. ARTIFICIAL INTELLIGENCE TRAINING

Without our prior written consent, you must not use any Website Content for:

training artificial intelligence models;
machine learning datasets;
large language models;
generative AI systems;
image generation systems;
recommendation engines;
automated Product catalogues.

This prohibition applies whether the collection is undertaken manually or by automated means.

88. DATA SCRAPING

You must not scrape, harvest or extract data from the Website, including:

pricing;
inventory;
Product specifications;
customer reviews;
photographs;
metadata;
business information.

This restriction applies regardless of whether automated tools or manual methods are used.

89. DOMAIN NAMES

Our domain names, sub-domains and associated online identifiers remain our exclusive property.

You must not register or use any domain name that is confusingly similar to our business name, trade marks or branding.

90. LINKING TO THE WEBSITE

You may link to the homepage of our Website provided that:

the link is fair and lawful;
it does not falsely imply endorsement;
it does not damage our reputation;
it does not frame or replicate our Website.

We reserve the right to withdraw linking permission at any time.

91. THIRD-PARTY INTELLECTUAL PROPERTY

Certain Content appearing on the Website may belong to manufacturers, suppliers, licensors or other third parties.

Their respective intellectual property rights remain unaffected.

Nothing contained on the Website authorises use of third-party intellectual property beyond the purposes permitted by law.

92. USER CONTENT

Where you submit User Content, including reviews, photographs, videos, testimonials or comments, you warrant that:

you own the Content or have authority to submit it;
the Content is accurate;
it does not infringe any intellectual property rights;
it is not defamatory, misleading, unlawful or offensive.

You remain responsible for the User Content you submit.

93. LICENCE TO USER CONTENT

By submitting User Content to us, you grant Bogatstvo Holdings Pte Ltd a perpetual, irrevocable, worldwide, royalty-free, transferable and non-exclusive licence to:

reproduce;
publish;
modify;
adapt;
translate;
distribute;
display;
communicate to the public;
use in advertising and promotional materials;
use on social media;
include in future marketing campaigns.

Where required by applicable law, moral rights will be respected.

You retain ownership of your original User Content.

94. CONTENT MODERATION

We reserve the right, but are not obliged, to:

review User Content;
edit formatting;
remove unlawful material;
reject submissions;
suspend review functionality;
remove reviews that breach these Terms.

We are not responsible for opinions expressed by customers in User Content.

95. ACCEPTABLE USE

You agree that you will not:

use the Website for unlawful purposes;
interfere with Website security;
upload malicious software;
distribute malware;
attempt unauthorised access;
impersonate another person;
create fake Accounts;
manipulate reviews;
abuse promotions;
interfere with Website availability;
violate intellectual property rights.

You must comply with all applicable laws when using the Website.

96. CYBERSECURITY

You must not knowingly introduce:

viruses;
worms;
ransomware;
trojans;
spyware;
malicious scripts;
denial-of-service attacks;
credential stuffing attacks;
phishing attempts; or
other malicious code

into or against the Website.

Any unauthorised attempt to compromise the security of the Website may result in:

suspension of access;
termination of Accounts;
reporting to law enforcement authorities;
civil proceedings where appropriate.

97. SECURITY MONITORING

To protect our customers and systems, we may:

monitor Website traffic;
investigate suspicious activity;
block IP addresses;
implement rate limiting;
require CAPTCHA verification;
temporarily suspend Website functionality during security incidents.

Such monitoring will be conducted in accordance with applicable law and our Privacy Policy.

98. OPEN SOURCE SOFTWARE

Where the Website incorporates open-source software, such software remains subject to its applicable open-source licence terms.

Nothing in these Terms limits rights granted under those licences.

99. ENFORCEMENT

If we reasonably believe that you have breached these Terms or applicable law, we may take one or more of the following actions:

issue a warning;
suspend or terminate your Account;
cancel Orders;
remove User Content;
block access to the Website;
report unlawful conduct to relevant authorities;
commence legal proceedings;
seek injunctive relief;
recover losses suffered by us where permitted by law.

These remedies are cumulative and do not limit any other rights available to us under applicable law.

100. RESERVATION OF RIGHTS

All rights not expressly granted under these Terms are reserved by Bogatstvo Holdings Pte Ltd.

Failure by us to enforce any provision of these Terms shall not constitute a waiver of any right or remedy available to us under these Terms or applicable law.

101. PRIVACY

Your privacy is important to us.

Our collection, use, disclosure, storage and protection of your Personal Data are governed by our Privacy Policy, which forms part of these Terms.

By accessing or using the Website, creating an Account or placing an Order, you acknowledge that your Personal Data may be collected, used, disclosed and processed in accordance with our Privacy Policy and applicable laws, including the Personal Data Protection Act 2012 (Singapore) ("PDPA").

If there is any inconsistency between these Terms and our Privacy Policy regarding the handling of Personal Data, the Privacy Policy shall prevail to the extent of that inconsistency.

102. COOKIES

The Website uses cookies and similar technologies to improve functionality, security and user experience.

Cookies may be used to:

remember your preferences;
maintain your shopping cart;
authenticate your Account;
improve Website performance;
analyse Website traffic;
personalise content;
support marketing activities where permitted by law.

By continuing to use the Website, you consent to the use of cookies as described in our Privacy Policy, subject to any preferences you configure through your browser or cookie settings.

Disabling cookies may affect the functionality of certain features of the Website.

103. CUSTOMER ACCOUNTS AND DATA

Where you create an Account, you are responsible for maintaining accurate personal information.

You may update your Account details through the Website or by contacting us.

We reserve the right to suspend or remove inactive Accounts where operationally necessary, provided that doing so does not affect any outstanding Orders or legal obligations.

104. MARKETING COMMUNICATIONS

Where you have provided your consent or where otherwise permitted by applicable law, we may send you:

newsletters;
promotional emails;
product announcements;
special offers;
event invitations;
marketing communications.

You may withdraw your marketing consent at any time by:

clicking the unsubscribe link included in marketing emails;
updating your Account preferences; or
contacting us using the details provided in our Privacy Policy.

Withdrawal of marketing consent will not affect communications relating to:

Orders;
customer support;
legal notices;
security alerts;
warranty matters.

105. CUSTOMER REVIEWS

We encourage genuine reviews from customers who have purchased Products.

Reviews should:

reflect genuine experiences;
be truthful;
remain respectful;
comply with applicable laws.

Reviews must not contain:

offensive language;
discriminatory remarks;
confidential information;
spam;
advertising;
unlawful material;
false or misleading statements.

We reserve the right to remove reviews that breach these requirements.

106. SOCIAL MEDIA

Where you tag, mention or otherwise interact with our social media accounts or campaigns, you acknowledge that publicly available content may be viewed, shared or reposted by us for promotional purposes, subject to applicable law.

If you do not wish your publicly shared content to be used in this manner, please notify us and we will consider your request in good faith.

Nothing in this clause transfers ownership of your intellectual property.

107. THIRD-PARTY SERVICES

The Website may integrate or interact with third-party services, including:

payment providers;
logistics providers;
analytics providers;
customer support platforms;
email service providers;
social media platforms;
mapping services;
fraud detection services.

These third parties operate under their own terms and privacy policies.

We are not responsible for the content, availability or practices of third-party services except to the extent required by applicable law.

108. THIRD-PARTY LINKS

The Website may contain links to external websites for your convenience.

Such links do not constitute our endorsement of those websites, their operators, products or services.

Accessing third-party websites is entirely at your own risk.

You should review the terms and privacy policies applicable to those websites before providing any personal information or completing transactions.

109. WEBSITE AVAILABILITY

We endeavour to keep the Website available at all times.

However, we do not guarantee uninterrupted or error-free access.

The Website may be unavailable due to:

scheduled maintenance;
software upgrades;
hardware failures;
internet disruptions;
cybersecurity incidents;
Force Majeure Events; or
circumstances beyond our reasonable control.

We may suspend access without prior notice where reasonably necessary to protect our systems or users.

110. DISCLAIMER OF WARRANTIES

Except to the extent prohibited by applicable law:

the Website is provided on an "as is" and "as available" basis;
we do not guarantee that the Website will always be uninterrupted, secure or error-free;
we do not warrant that defects will always be corrected immediately;
we do not guarantee that all information is complete, current or free from error.

Nothing in this clause excludes any statutory guarantees or warranties that cannot lawfully be excluded.

111. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable Singapore law, Bogatstvo Holdings Pte Ltd shall not be liable for any indirect, incidental, consequential, exemplary, special or punitive loss or damage arising out of or in connection with:

access to or use of the Website;
inability to access the Website;
delays in processing Orders;
interruption of business;
loss of profits;
loss of revenue;
loss of goodwill;
loss of anticipated savings;
corruption or loss of data;
third-party services; or
events beyond our reasonable control.

Where liability cannot lawfully be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

fraud;
fraudulent misrepresentation;
death or personal injury caused by negligence;
wilful misconduct;
any liability that cannot lawfully be excluded under Singapore law.

112. LIABILITY CAP

Where permitted by applicable law and except in relation to liabilities that cannot lawfully be limited, our aggregate liability arising from any single claim or series of related claims shall not exceed the total amount paid by you for the relevant Products giving rise to the claim.

This limitation does not affect any mandatory statutory consumer rights.

113. INDEMNITY

To the fullest extent permitted by law, you agree to indemnify and hold harmless Bogatstvo Holdings Pte Ltd, its directors, officers, employees, agents and affiliates against claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from:

your breach of these Terms;
unlawful use of the Website;
infringement of intellectual property rights;
misuse of your Account;
User Content submitted by you that infringes third-party rights or applicable law.

This indemnity does not apply to the extent that any claim results from our own negligence, fraud or wilful misconduct.

114. NO RELIANCE

Except where expressly stated, information provided on the Website is intended for general informational purposes only.

You acknowledge that you have not relied upon any statement, representation or warranty that is not expressly contained in these Terms or otherwise required by applicable law.

Nothing in this clause excludes liability for fraudulent misrepresentation or any liability that cannot lawfully be excluded.

115. CUSTOMER RESPONSIBILITY

You are responsible for:

safeguarding your Account credentials;
ensuring that your devices are appropriately secured;
maintaining updated antivirus and security software;
ensuring compatibility of your device with the Website;
promptly notifying us of suspected unauthorised access.

We are not responsible for losses arising from your failure to maintain reasonable security precautions, except where such losses are caused by our own negligence or breach of applicable law.

FORCE MAJEURE

We shall not be liable for any delay in performing, or failure to perform, any obligation under these Terms where such delay or failure results from a Force Majeure Event beyond our reasonable control.

A Force Majeure Event includes, but is not limited to:

natural disasters;
floods;
fires;
earthquakes;
severe weather conditions;
pandemics or epidemics;
public health emergencies;
war, terrorism or civil unrest;
labour disputes or industrial action;
government actions or regulatory changes;
customs or border delays;
transportation disruptions;
shortages of raw materials;
internet outages;
telecommunications failures;
cyber-attacks;
power failures;
failures of third-party suppliers or logistics providers; and
any other event beyond our reasonable control.

Where reasonably practicable, we will endeavour to notify affected customers of any significant delay and resume performance as soon as possible.

Nothing in this clause affects any rights that cannot lawfully be excluded under applicable law.

GOVERNING LAW

These Terms, together with any dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Nothing in these Terms affects any mandatory consumer rights that apply under the laws of your country of residence where those rights cannot lawfully be excluded.

DISPUTE RESOLUTION

We are committed to resolving customer concerns fairly, promptly and professionally.

If you have any complaint regarding:

the Website;
your Account;
an Order;
a Product;
delivery;
payment; or
customer service,

we encourage you to contact us first so that we may attempt to resolve the matter amicably.

If a dispute cannot be resolved directly, you may, where applicable:

seek assistance from the Consumers Association of Singapore (CASE);
commence proceedings before the Small Claims Tribunals where the dispute falls within its jurisdiction;
pursue mediation or another form of alternative dispute resolution by mutual agreement; or
commence legal proceedings before a court of competent jurisdiction.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief where appropriate.

NOTICES

Any notice required or permitted under these Terms shall be given:

by email;
through your customer Account (where applicable);
by post;
through a notice published on the Website; or
by any other method permitted by applicable law.

You are responsible for ensuring that your contact information remains current.

A notice sent electronically shall generally be deemed received when it enters the recipient's information system, unless proven otherwise.

ASSIGNMENT

You may not assign, transfer or otherwise deal with your rights or obligations under these Terms without our prior written consent.

We may assign, novate or transfer our rights and obligations under these Terms to:

an affiliated company;
a successor in business;
a purchaser of all or substantially all of our business or assets; or
another entity as part of a corporate restructuring,

provided that such transfer does not adversely affect any mandatory rights available to consumers under applicable law.

NO WAIVER

Any failure or delay by us in exercising any right, power or remedy under these Terms shall not constitute a waiver of that right, power or remedy.

Any waiver shall be effective only if made in writing.

A single or partial exercise of any right does not prevent further exercise of that or any other right.

SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

Where possible, any invalid provision shall be interpreted in a manner that most closely reflects its original commercial intent while remaining legally enforceable.

SURVIVAL

The following provisions shall survive termination or expiry of these Terms to the extent necessary to give them effect:

Intellectual Property;
User Content;
Privacy obligations;
Limitation of Liability;
Indemnity;
Governing Law;
Dispute Resolution;
Notices;
any other provision that by its nature is intended to survive.

ENTIRE AGREEMENT

These Terms, together with our:

Privacy Policy;
Shipping, Returns & Refunds Policy;
any Order Confirmation; and
any other policies expressly incorporated by reference,

constitute the entire agreement between you and Bogatstvo Holdings Pte Ltd in relation to your use of the Website and purchase of Products.

They supersede all previous discussions, representations, understandings and agreements relating to the same subject matter, except where otherwise required by applicable law.

Nothing in this clause excludes liability for fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

INTERPRETATION

Unless the context otherwise requires:

headings are for convenience only and do not affect interpretation;
words importing the singular include the plural and vice versa;
references to legislation include amendments, consolidations and replacements;
the words "including", "includes" and similar expressions mean "including without limitation";
references to a person include individuals, companies, partnerships, trusts, associations and governmental authorities.

LANGUAGE

These Terms are prepared in the English language.

Where translations are provided for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency.

CONTACT US

If you have any questions regarding these Terms or require assistance, please contact us:

Legal Entity
Bogatstvo Holdings Pte Ltd
(trading as La Riqueza Global Shop SG)

Business Address
60 Kaki Bukit Place
Block A, #03-12 (Office B)
Eunos Techpark
Singapore 415979

Email
support@lariquezaglobal.com

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

END OF WEBSITE TERMS AND CONDITIONS

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