LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026

 

1. INTRODUCTION

1.1 About Us

These Terms explain how you may use our Website, place Orders, make payments, receive deliveries, request returns or remedies, and contact us for support. They should be read together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

These Website Terms and Conditions ("Terms") govern your access to and use of the website operated by Bogatstvo Holdings Pte Ltd (UEN: 202343279W) (the "Company"), trading as La Riqueza Global Shop SG ("La Riqueza Global Shop SG", "we", "us", or "our").

Our principal place of business is:

50 Gambas Crescent
Proxima @ Gambas, #09-20
Singapore 757022

Email: support@lariquezaglobal.com

WhatsApp: +65 9619 4238

These Terms are a binding agreement covering your use of and purchases through our Website.

Please read these Terms carefully before using the Website.

By accessing or using the Website, creating an account, placing an Order, or otherwise interacting with us through the Website, you agree to be legally bound by these Terms together with our:

• Privacy Policy;
• Shipping Policy and Returns & Refunds Policy; and
• any additional policies or notices published on the Website.

If you do not agree with these Terms, you must immediately discontinue use of the Website.

Nothing in these Terms excludes, restricts or modifies any non-excludable rights or remedies under Singapore law.

 

2. DEFINITIONS

In these Terms, unless the context otherwise requires:

Account means a customer account created on the Website.

Business Day means a day other than a Saturday, Sunday or Singapore public holiday.

Company means Bogatstvo Holdings Pte Ltd (UEN: 202343279W), trading as La Riqueza Global Shop SG.

Consumer means an individual purchasing Products primarily for personal, domestic or household use.

Content means all information, text, graphics, photographs, videos, software, trademarks, logos, product descriptions, audio, designs, layouts and other materials appearing on the Website.

Customer, you, and your mean any individual or entity accessing or using the Website or purchasing Products.

Force Majeure Event means any event beyond our reasonable control including natural disasters, pandemics, labour disputes, internet failures, cyber-attacks, transportation disruptions, government actions, customs delays, acts of war or terrorism, or failures of third-party suppliers.

Order means a request submitted by you to purchase Products through the Website.

Personal Data has the meaning given under the Personal Data Protection Act 2012 (Singapore), where applicable.

Products means goods offered for sale through the Website.

Services means any online services provided through the Website, including customer support, account services, newsletters and promotional programmes.

User Content means any reviews, comments, photographs, videos, testimonials or other content submitted by users of the Website.

Website means the online store operated under the La Riqueza Global Shop SG brand, including all webpages, subdomains, mobile versions and related digital services.

 

3. ACCEPTANCE OF THESE TERMS

By accessing or using the Website, you confirm that:

• you have read and understood these Terms;
• you have the legal capacity to enter into binding agreements;
• you are at least 18 years of age, or have the consent of your parent or legal guardian where permitted by applicable law;
• all information provided by you is accurate, current and complete;
• you will comply with these Terms and all applicable laws.

If you use the Website on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

These Terms apply to every visit to the Website and every Order placed through it.

 

4. CHANGES TO THESE TERMS

We may amend or update these Terms to:

• reflect changes to our business;
• introduce new Products or Services;
• comply with legal or regulatory requirements;
• improve customer experience;
• address security concerns; or
• clarify existing provisions.

The updated version will be published on the Website together with a revised Effective Date.

Unless otherwise legally required, changes apply only to Orders placed after the revised Terms become effective.

The version applicable to your Order will generally be the version published on the Website at the time your Order was submitted.

 

5. WEBSITE ACCESS

We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website strictly under these Terms.

This licence does not transfer ownership of the Website or any intellectual property rights.

We may suspend, restrict or terminate access to the Website, in whole or in part, without notice where reasonably necessary to:

• perform maintenance;
• improve functionality;
• investigate security incidents;
• prevent fraud;
• comply with legal obligations; or
• protect our customers or business.

We do not guarantee uninterrupted access to the Website.

Temporary interruptions may occur due to maintenance, software updates, technical failures or circumstances beyond our reasonable control.

 

6. ELIGIBILITY TO PURCHASE

You may only purchase Products if:

• you are legally capable of entering into a binding contract;
• you provide accurate billing and delivery information;
• you are authorised to use the payment method selected; and
• the purchase complies with applicable laws in both Singapore and the destination country.

Some Products may be subject to age restrictions or other legal requirements.

Where required, we may request proof of identity or age before accepting or fulfilling an Order.

Failure to provide satisfactory verification may result in cancellation of the Order.

 

7. CUSTOMER ACCOUNTS

The Website may allow you to register a customer Account.

When creating an Account, you agree to:

• provide complete and accurate information;
• maintain current contact details;
• keep your login credentials confidential;
• immediately notify us of any unauthorised access or suspected security breach.

You are responsible for all activities conducted through your Account, except to the extent caused by our negligence, misconduct or breach of applicable law.

We may suspend or terminate Accounts where we reasonably believe:

• false information has been provided;
• fraudulent activity has occurred;
• these Terms have been breached;
• the Account poses a security risk; or
• continued access may adversely affect the Website or other users.

Termination of an Account does not affect any rights or obligations accrued before termination.

 

8. GUEST CHECKOUT

You may place Orders using guest checkout without creating an Account.

Guest checkout customers remain subject to these Terms in the same manner as registered Account holders.

You must ensure that all information provided during checkout is accurate and complete.

Failure to provide accurate information may delay or prevent fulfilment of your Order.

 

9. ELECTRONIC COMMUNICATIONS

By using the Website, creating an Account or placing an Order, you consent to receive communications from us electronically.

These communications may include:

• order confirmations;
• invoices;
• shipping notifications;
• customer service responses;
• legal notices;
• account notifications;
• security alerts;
• marketing communications where you have provided the necessary consent.

Electronic communications may be sent by email, SMS, WhatsApp, in-account notification or other electronic means permitted by applicable law.

You are responsible for maintaining a valid email address and ensuring that our communications are not blocked by spam filters.

Electronic communications satisfy any legal requirement that such communications be in writing.

 

10. ELECTRONIC CONTRACTING

Orders placed through the Website are concluded electronically.

Submitting an Order constitutes an offer by you to purchase Products subject to these Terms.

An automated Order acknowledgement is not acceptance.

A binding contract is formed only when we accept your Order by:

• issuing an Order Confirmation;
• dispatching the Products; or
• otherwise communicating acceptance to you.

We may refuse or cancel any Order before acceptance for reasons including product unavailability, pricing errors, suspected fraud, legal restrictions, payment issues or other legitimate business reasons.

Where payment was received for a cancelled Order, we will refund the amount paid using the original payment method, unless otherwise agreed or required by applicable law.

 

11. WEBSITE INFORMATION AND PRODUCT INFORMATION

The Website is intended for lawful retail use by consumers and authorised business purchasers.

Nothing on the Website constitutes legal, financial or professional advice.

Product information is general information only and should not replace professional advice where appropriate.

Where Products include health, wellness or nutritional information, such information is not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated and supported by applicable regulatory approvals.

Customers should always read product labels, warnings and instructions before use.

 

12. PRODUCTS

We endeavour to ensure that all Products offered on the Website are accurately described and presented.

All Products are offered subject to availability.

We reserve the right, at any time and without notice, to:

• introduce new Products;
• discontinue existing Products;
• limit quantities available for purchase;
• modify Product specifications;
• update packaging or labelling;
• substitute non-material packaging or presentation where necessary; or
• correct errors or omissions in Product descriptions.

Such changes will not affect Orders that were accepted, except where required by law or where a Product becomes unavailable before dispatch.

Nothing in this clause affects your statutory rights where Products supplied do not conform to the contract of sale.

 

13.PRODUCT DESCRIPTIONS

We reasonably try to ensure that Product descriptions, specifications, photographs, illustrations, videos and other information appearing on the Website are accurate when published.

However:

• actual colours may differ depending on your monitor or mobile device;
• dimensions and weights may vary slightly due to manufacturing tolerances;
• packaging may change without affecting the Product itself;

• manufacturers may revise Product formulations, ingredients or specifications.

Images are provided for illustrative purposes only unless expressly stated otherwise.

Customers should always read the Product packaging, labels, warnings and instructions supplied with the Product before use.

Where there is any material discrepancy between a Product description and the Product supplied, your statutory rights remain unaffected.

 

14.PRODUCT SUITABILITY

You must determine whether a Product is suitable for your intended use.

Where Products require assembly, installation or specific methods of use, you should carefully follow all instructions supplied by the manufacturer.

Except where legally required, we are not responsible for damage arising from:

• misuse;
• improper installation;
• failure to follow instructions;
• modification of Products;

• use contrary to warnings or recommendations.

Nothing in this clause excludes any statutory rights relating to defective or unsafe Products.

15.HEALTH, WELLNESS AND SUPPLEMENT PRODUCTS

Where we sell health, wellness, food, beverage, cosmetic or supplement Products:

• Product information is general information only;
• statements have not necessarily been evaluated by any regulatory authority unless expressly stated;

• Products are not intended to diagnose, treat, cure or prevent disease unless specifically approved by applicable law.

Customers should consult an appropriately qualified healthcare professional before using Products if they:

• are pregnant or breastfeeding;
• have allergies;
• suffer from existing medical conditions;
• are taking prescription medication; or
• have concerns regarding suitability.

We do not provide medical advice through the Website.

16.AGE-RESTRICTED PRODUCTS

Certain Products may only be purchased by persons meeting the minimum legal age required under applicable law.

By placing an Order for an age-restricted Product, you confirm that:

• you satisfy all applicable age requirements;
• the information provided is truthful and accurate; and
• the Product may lawfully be supplied to you.

We may:

• request proof of age or identity;
• delay shipment pending verification;
• refuse delivery where age verification cannot be completed;
• cancel Orders where legal requirements are not met.

Any refund issued following cancellation under this clause may be reduced by reasonable costs already incurred where legally permitted.

17.PRODUCT AVAILABILITY

All Products are offered subject to stock availability.

Inventory levels displayed on the Website are estimates only and may not reflect real-time stock.

Where a Product becomes unavailable after an Order has been submitted, we may:

• cancel the affected Product;
• cancel the entire Order;
• offer a comparable alternative Product;
• delay fulfilment pending replenishment; or
• issue a refund.

We will notify you as soon as practical where this occurs.

18.PRE-ORDERS AND BACKORDERS

Where pre-orders or backorders are offered:

• estimated availability dates are indicative only;
• manufacturing or shipping delays may occur;

• payment may be collected at the time of ordering unless stated otherwise.

You may cancel a pre-order before dispatch unless expressly stated otherwise.

If we cannot supply a pre-ordered Product within a reasonable period, we may cancel the Order and refund any payment received.

 

19.PRICING

Unless otherwise stated:

• all prices displayed on the Website are in Singapore Dollars (SGD);
• prices apply only to purchases made through this Website;
• shipping charges are calculated separately during checkout;
• customs duties, import taxes and similar charges applicable outside Singapore are your responsibility unless expressly stated otherwise.

We may amend prices at any time before acceptance of your Order.

Price changes do not affect Orders that were accepted.

20.CURRENCY

International customers may view indicative prices in other currencies where this functionality is available.

Any currency conversion is provided for convenience only.

Your payment provider determines the final exchange rate, conversion fee or foreign transaction charge applicable to your purchase.

We are not responsible for fluctuations in exchange rates or charges imposed by financial institutions.

 

21.TAXES

For orders delivered within Singapore, prices will include or exclude Goods and Services Tax (GST) as legally required and as indicated during checkout.

For international Orders, you are responsible for:

• import duties;

• customs charges;
• VAT or GST imposed by the destination country;

• brokerage fees;

• local taxes; and

• any other governmental charges,

unless expressly stated otherwise during checkout.

Failure to pay such charges may result in delays, refusal of delivery or return of the shipment.

22.PRICING ERRORS

Despite reasonable efforts, pricing or Product information errors may occasionally occur.

Where an obvious pricing error has occurred, we may:

• refuse the Order;
• cancel the Order before dispatch; or
• contact you to confirm whether you wish to proceed at the correct price.

If payment was received for an Order that is cancelled under this clause, we will refund the amount paid using the original payment method unless otherwise agreed.

This clause does not limit non-excludable rights.

23.PROMOTIONS AND DISCOUNT CODES

From time to time we may offer promotional campaigns, vouchers, coupon codes or discount codes.

Unless expressly stated otherwise:

• only one promotional code may be redeemed per Order;
• promotional codes cannot be exchanged for cash;
• promotional codes cannot be applied retrospectively;
• promotional codes may not be transferred, resold or reproduced;
• expired promotional codes will not be honoured.

Promotions may be subject to:

• minimum purchase requirements;
• participating Products only;
• geographical restrictions;
• limited availability; or
• specified promotional periods.

We may withdraw, amend or cancel promotions where reasonably necessary, including where fraud, misuse or technical error has occurred.

24.GIFT CARDS AND STORE CREDIT

Where gift cards, vouchers or store credit are offered:

• they may only be used under their stated terms;
• they are not redeemable for cash unless required by law;
• lost or stolen gift cards may not be replaced;
• expiry dates will apply where legally permitted.

Store credit issued as a goodwill gesture does not affect any statutory rights to refunds or other remedies.

Where the law requires a monetary refund, store credit will not be imposed as a substitute.

 

25.FREE GIFTS AND BUNDLED OFFERS

Promotional free gifts, complimentary Products or bundled offers are available only while stocks last.

Where an Order qualifying for a free gift is cancelled or partially refunded so that it no longer satisfies the promotional requirements, we may require the complimentary Product to be returned or deduct its reasonable value from the refund where permitted by law.

26.PRODUCT RECALLS

Where a Product becomes subject to a manufacturer recall, regulatory recall or safety notice, we may contact affected customers using the contact information provided during purchase and may arrange appropriate remedies where legally required.

Customers agree to cooperate with reasonable recall procedures, including returning affected Products where requested.

Where legally required, appropriate remedies may include repair, replacement, refund or other remedies prescribed by law.

27.ARTIFICIAL INTELLIGENCE AND AUTOMATED CONTENT

Certain Product descriptions, translations, recommendations or customer support responses may be generated or assisted using artificial intelligence or other automated technologies.

While we take reasonable steps to review such content for accuracy, AI-generated information may occasionally contain inaccuracies or omissions.

If there is any inconsistency between AI-generated content and the actual Product specifications, the Product supplied and any mandatory rights under applicable law shall prevail.

Customers should not rely solely on AI-generated content when making purchasing decisions and should contact us if clarification is required.

28.PLACING AN ORDER

By submitting an Order through the Website, you make an offer to purchase the selected Products under these Terms.

Before submitting an Order, you must ensure that:

• all Products selected are correct;
• quantities are accurate;
• your billing and delivery information is complete and accurate;
• the selected payment method is authorised for your use;
• any promotional codes have been correctly applied.

You may review and amend your Order before completing checkout.

Once an Order has been submitted, it cannot be amended through the Website. If you need to make changes, please contact us immediately. We will reasonably try to accommodate your request before processing begins, but we cannot guarantee that changes can be made.

29.ORDER ACKNOWLEDGEMENT AND ACCEPTANCE

After you place an Order, you will normally receive an automated email acknowledging receipt of your Order.

This only confirms receipt; it is not acceptance.

A legally binding contract is formed only when we:

• issue an Order Confirmation confirming acceptance;
• dispatch the Products; or
• otherwise notify you that your Order has been accepted.

We may decline any Order before acceptance without liability, subject always to any rights you may have under applicable law.

 

30.ORDER VERIFICATION

To protect our customers and business from fraud and unauthorised transactions, we may carry out verification procedures before accepting or dispatching an Order.

Verification measures may include:

• confirmation of billing information;
• confirmation of delivery details;
• verification of identity;
• verification of age for age-restricted Products;
• payment authentication through our payment provider;

• review of unusual purchasing activity.

We may contact you by email, telephone or WhatsApp to complete the verification process.

Failure to provide requested information within a reasonable time may result in cancellation of your Order.

31.RIGHT TO REFUSE OR CANCEL ORDERS

We may refuse or cancel an Order before dispatch where reasonably necessary, including where:

• a Product is unavailable;
• an obvious pricing or listing error has occurred;
• payment authorisation fails;
• fraud or unlawful activity is reasonably suspected;
• inaccurate information has been provided;
• export restrictions or sanctions apply;
• delivery is not reasonably practicable;
• the Order breaches these Terms;
• supply would be unlawful; or
• fulfilment would expose us to unreasonable commercial or operational risk.

Where payment was received, we will refund the amount paid using the original payment method unless another method is agreed or required by law.

32.PAYMENT METHODS

We currently accept payment through payment providers made available on the Website, including:

• Stripe;
• PayNow; and
• any additional payment methods introduced.

The availability of payment methods may vary depending on your location, device or Order value.

We may add, remove or suspend payment methods without notice.

 

33.PAYMENT AUTHORISATION

By submitting payment information, you confirm that:

• you are authorised to use the selected payment method;
• the payment information provided is accurate;
• sufficient funds or credit are available;
• the transaction does not breach any applicable law.

Where payment authorisation fails, we may refuse to process the Order until successful payment has been received.

We are not responsible for delays caused by banks, payment processors or financial institutions.

34.STRIPE PAYMENTS

Where payments are processed through Stripe, your payment is subject to Stripe's applicable terms, conditions and privacy practices.

We do not store your complete payment card number, card security code (CVV), or other sensitive payment credentials.

Payment information is securely transmitted to Stripe using industry-standard encryption.

Any disputes relating solely to payment processing may also be subject to Stripe's procedures in addition to these Terms.

 

35.PAYNOW PAYMENTS

Where payment is made using PayNow:

• payment must be completed within the time specified during checkout;
• Orders may be cancelled if payment is not successfully received;
• confirmation of payment may be required before processing begins.

You must ensure that payment is sent to the correct PayNow account identified during checkout.

We are not responsible for delays arising from banking systems or payment networks.

 

36.FRAUD PREVENTION

We take fraud prevention seriously.

To protect customers and our business, we may implement automated and manual fraud detection systems.

Orders may be delayed, suspended or cancelled where risk indicators are identified, including:

• inconsistent billing information;
• multiple failed payment attempts;
• unusually large purchases;
• suspected account compromise;
• repeated chargebacks;
• suspicious delivery addresses;
• unusual purchasing patterns.

We may report suspected criminal activity to relevant law enforcement or regulatory authorities where appropriate.

 

37.IDENTITY VERIFICATION

Where reasonably necessary, we may request documentation to verify:

• your identity;
• your billing address;
• your delivery address;
• your authority to use a payment method; or
• your eligibility to purchase age-restricted Products.

Examples of acceptable documentation may include:

• government-issued identification;
• proof of address;
• confirmation from the issuing bank; or
• other information reasonably required for verification.

Personal Data collected for verification purposes will be handled under our Privacy Policy.

 

38.CHARGEBACKS AND PAYMENT REVERSALS

If a payment is reversed, disputed or subject to a chargeback, we may:

• suspend processing of outstanding Orders;
• suspend or terminate your Account;
• recover Products that have not yet been delivered where legally permissible;
• require alternative payment before processing future Orders;

• contest chargebacks where we reasonably believe the transaction was valid.

Nothing in this clause limits any rights you may have under applicable law to dispute unauthorised or erroneous transactions.

39.SUSPICIOUS TRANSACTIONS

We may investigate transactions that we reasonably believe involve:

• identity theft;
• stolen payment credentials;
• money laundering;
• terrorist financing;
• sanctions evasion;
• fraudulent reselling;
• unlawful export activity; or
• other criminal conduct.

Where appropriate, we may:

• suspend the Order;
• request additional verification;
• refuse the transaction;
• notify payment providers;

• report the matter to competent authorities.

Such actions will be taken under applicable law.

 

40.ORDER CANCELLATION BY CUSTOMERS

You may request cancellation of an Order before it has been packed or dispatched.

Cancellation requests should be submitted as soon as possible by contacting our customer support team.

Once an Order has been dispatched, cancellation is generally no longer possible.

You may instead be eligible to request a return under our Shipping Policy and Returns & Refunds Policy.

Nothing in this clause limits any statutory rights relating to defective, incorrectly supplied or non-conforming Products.

 

41.ORDER CANCELLATION BY US

We may cancel an accepted Order before delivery where:

• a Force Majeure Event prevents fulfilment;
• the Product becomes unavailable;
• legal restrictions prevent supply;
• continued fulfilment would be unlawful;

• fraud is reasonably suspected; or
• payment is reversed before dispatch.

Where cancellation occurs after payment has been received, we will provide an appropriate refund using the original payment method unless otherwise agreed or required by law.

 

42.ORDER LIMITS

We may impose reasonable limits on:

• purchase quantities;
• Orders placed during promotional campaigns;
• purchases of limited-edition Products;

• Orders that appear intended for unauthorised resale.

These limits aim to promote fair access to Products and protect the integrity of our promotions.

 

43.COMMERCIAL RESELLERS

Unless expressly authorised by us in writing, Products purchased through the Website are intended for personal use or legitimate business use and not for unauthorised commercial resale.

We may cancel Orders where we reasonably believe Products are being purchased for unauthorised resale, grey market distribution or other activities inconsistent with these Terms.

 

44.RECORDS OF TRANSACTIONS

We maintain electronic records of Orders, payments and communications for operational, legal and regulatory purposes.

Subject to applicable law, our electronic records may be relied upon as evidence of transactions conducted through the Website.

Customers are encouraged to retain copies of Order confirmations, invoices and payment receipts for their own records.

 

45.SHIPPING

Shipping of Products purchased through the Website is governed by our Shipping Policy and Returns & Refunds Policy, which forms part of these Terms.

By placing an Order, you acknowledge that you have read and agree to our Shipping Policy and Returns & Refunds Policy.

Estimated delivery timeframes displayed on the Website are provided in good faith and are estimates only.

Delivery times commence after your Order has been accepted, successfully processed and dispatched.

Time shall not be of the essence unless we expressly agree otherwise in writing.

 

46.DELIVERY

We will reasonably try to arrange delivery using reputable courier or logistics providers.

Delivery may be made by:

• third-party courier services;
• postal operators;
• local delivery partners;
• international freight providers; or
• other logistics providers selected by us.

Delivery is deemed completed when the Products are delivered to the delivery address specified in your Order or otherwise made available under the delivery method selected.

Delivery instructions provided by you may be passed to our logistics partners where necessary to facilitate delivery.

47.DELIVERY ADDRESSES

You must ensure that your delivery address and contact details are complete and accurate.

Where incorrect, incomplete or outdated delivery information is provided:

• delivery delays may occur;
• additional shipping charges may apply;
• re-delivery fees may be payable;

• we are not responsible for losses resulting from inaccurate information supplied by you, except where otherwise legally required.

If you identify an error after placing your Order, you should contact us immediately.

While we will reasonably try to amend delivery information before dispatch, we cannot guarantee that changes can be accommodated once Order processing has commenced.

48.FAILED DELIVERY

Delivery may be unsuccessful where:

• no authorised recipient is available;
• access to the delivery location is unavailable;
• customs authorities refuse clearance;
• the parcel remains unclaimed after notification;

• delivery is refused without prior arrangement.

Where a shipment is returned to us because delivery could not be completed for reasons attributable to you, we may require payment of reasonable additional shipping and handling charges before re-dispatch.

Where legally permitted, storage, return freight or administrative costs reasonably incurred may be deducted from any refund.

 

49.RISK OF LOSS

Unless otherwise legally required, the risk of accidental loss of or damage to Products passes to you upon successful delivery to the delivery address specified in your Order.

Where delivery is made to a parcel locker, reception desk, concierge, mailroom or other location authorised by you or reasonably accepted as your delivery point, delivery shall be deemed completed at that time.

Nothing in this clause limits any statutory rights relating to defective or non-conforming Products.

 

50.TITLE TO PRODUCTS

Ownership (title) in the Products remains with Bogatstvo Holdings Pte Ltd until:

• full payment has been received and cleared; and
• the Products have been delivered to you,

unless otherwise legally required.

Nothing in this clause affects your statutory consumer rights.

 

51.INTERNATIONAL SALES

We may offer Products for delivery outside Singapore where this option is available during checkout.

By placing an international Order, you acknowledge that:

• Products may be subject to local laws and regulations;
• import restrictions may differ between countries;
• certain Products may not be legally available in every jurisdiction.

You must ensure that the importation, possession and use of the Products are lawful in your destination country.

We accept no responsibility where Products are confiscated, delayed or refused entry by foreign authorities.

 

52.CUSTOMS, DUTIES AND IMPORT TAXES

Unless expressly stated otherwise during checkout, international customers are responsible for all:

• customs duties;
• import taxes;
• value-added tax (VAT);
• goods and services tax (GST);
• brokerage charges;
• customs processing fees; and
• any other governmental charges imposed by the destination country.

Failure to pay these charges may result in delays, refusal of delivery or return of the shipment.

Any costs incurred from refusal to pay such charges may be recovered from you where permitted by applicable law.

 

53.EXPORT CONTROLS

You agree to comply with all applicable export control laws and regulations.

Products purchased from the Website must not be exported, re-exported or transferred where doing so would breach applicable laws, sanctions or export restrictions.

We may refuse Orders or cancel transactions where export restrictions apply.

54.SANCTIONS COMPLIANCE

You confirm that:

• you are not located in a country subject to applicable trade embargoes or sanctions that prohibit the transaction;
• you are not purchasing Products on behalf of any sanctioned individual, entity or organisation;
• the Products will not be used for unlawful purposes.

Where we reasonably believe a transaction may breach applicable sanctions or trade restrictions, we may suspend or cancel the Order without liability, subject to any mandatory legal obligations.

 

55.DELIVERY DELAYS

While we endeavour to meet estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control, including:

• severe weather;
• customs inspections;
• transportation disruptions;
• labour disputes;
• government actions;
• public holidays;
• pandemics;
• courier operational issues;
• internet or systems failures;

• Force Majeure Events.

We are not liable for delays arising from such circumstances except to the extent required by applicable law.

 

56.PARTIAL SHIPMENTS

Where your Order contains multiple Products, we may dispatch them separately where operationally necessary.

Separate shipments will not increase the purchase price payable by you unless you have requested separate deliveries.

Any additional shipping charges will be disclosed before your Order is placed.

 

57.SHORT SHIPMENTS AND DELIVERY DISCREPANCIES

If you believe that:

• Products are missing;
• incorrect Products have been delivered;
• Products have been damaged during transit; or
• your shipment has not arrived,

you should notify us as soon as practical and preferably within the timeframe specified in our Shipping Policy and Returns & Refunds Policy.

Prompt notification assists us in investigating the matter efficiently with our logistics partners.

Nothing in this clause limits any applicable statutory rights.

 

58.AGE-RESTRICTED DELIVERIES

Where Products are subject to age restrictions, delivery may require age verification upon receipt.

Our delivery partner may request proof of age before releasing the Products.

Where satisfactory proof of age cannot be provided:

• delivery may be refused;
• the shipment may be returned to us;
• additional delivery costs may apply where legally permitted.

We may cancel future Orders where repeated failures to satisfy age verification requirements occur.

 

59.REFUSED DELIVERIES

If you refuse delivery of Products without lawful justification:

• the Products may be returned to us;
• additional shipping and handling costs may be charged;
• any refund may be reduced by reasonable costs incurred where legally permitted.

This clause does not apply where you lawfully reject Products due to defects, incorrect supply or other statutory rights.

 

60.PRODUCT RECALLS AND SAFETY NOTICES

Where a Product becomes subject to a safety notice, regulatory action or manufacturer recall, we may:

• contact affected customers using the contact details provided;
• suspend further sales;
• request return of affected Products;
• arrange inspection, repair or replacement;

• provide refunds or other remedies where required by law.

Customers agree to cooperate with reasonable recall procedures designed to protect consumer safety.

 

61.BUSINESS CONTINUITY

We may change our logistics providers, warehouses, fulfilment partners or distribution arrangements where reasonably necessary to maintain continuity of our business.

Such operational changes will not affect your statutory rights or any contractual obligations relating to accepted Orders.

 

62.SHIPPING AND RETURNS POLICIES PREVAIL

Where there is any inconsistency between these Terms and our Shipping Policy and Returns & Refunds Policy regarding delivery, returns, exchanges or refunds, the specific provisions of the Shipping Policy and Returns & Refunds Policy shall prevail to the extent of that inconsistency, except where mandatory provisions of applicable law require otherwise.

 

63. STATUTORY CONSUMER RIGHTS

Nothing in these Terms, our Privacy Policy, or our Shipping Policy and Returns & Refunds Policy excludes, restricts, modifies or limits any non-excludable rights or remedies under applicable law.

If you are purchasing Products as a consumer, you may have statutory rights under the laws of Singapore, including the Consumer Protection (Fair Trading) Act 2003 ("CPFTA"), the Lemon Law provisions, and any other applicable legislation.

Where any provision of these Terms is inconsistent with a mandatory statutory right, the statutory right shall prevail to the extent of the inconsistency.

 

64. LEMON LAW

Where Singapore law applies, Products supplied by us must conform to the contract of sale.

If a Product:

• is defective;
• is not of satisfactory quality;
• is not fit for its intended purpose;
• does not match its description;
• does not correspond with any sample or model supplied; or
• otherwise fails to conform to the contract,

you may receive remedies under the Lemon Law provisions of the Consumer Protection (Fair Trading) Act 2003.

Where appropriate under applicable law, the initial remedy will generally be:

• repair; or
• replacement,

unless such remedy is impossible, disproportionate, cannot be completed within a reasonable time, or would cause significant inconvenience.

Where repair or replacement is unavailable or unsuccessful, you may receive an appropriate price reduction, refund or other legal remedy.

Nothing in these Terms limits those statutory rights.

 

65. VOLUNTARY COMMERCIAL POLICIES

In addition to your statutory rights, we may offer voluntary commercial policies, including:

• change-of-mind returns;
• exchanges;
• goodwill refunds;
• promotional guarantees;
• extended return periods; or
• store credit.

These voluntary policies:

• are offered entirely at our discretion unless stated otherwise;
• do not replace or reduce your statutory rights; and
• are governed by the terms specified in our Shipping Policy and Returns & Refunds Policy.

 

66. CHANGE-OF-MIND RETURNS

Where we offer a voluntary change-of-mind return policy, eligibility, conditions and applicable time limits are set out in our Shipping Policy and Returns & Refunds Policy.

Unless otherwise stated:

• Products must be unused;
• Products must be returned in their original condition;
• original packaging should be retained;
• proof of purchase may be required.

Certain Products may be excluded from change-of-mind returns, including personalised Products, hygiene-sensitive Products, digital Products and other categories identified in our Shipping Policy and Returns & Refunds Policy.

This voluntary policy does not affect statutory rights relating to defective or non-conforming Products.

 

67. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a Product that is:

• defective;
• damaged in transit;
• materially different from its description;
• incomplete;
• incorrectly supplied; or
• otherwise does not conform to the contract,

please notify us as soon as practical after discovering the issue.

To assist our investigation, we may request:

• your Order number;
• photographs of the Product;
• photographs of the packaging where reasonably available;
• a description of the issue; and
• any additional information reasonably required to assess the claim.

Prompt notification assists us in resolving claims efficiently but does not limit any applicable statutory rights.

 

68. PRODUCT INSPECTION

Where a claim is made regarding a defective, damaged or incorrect Product, we may request that the Product be returned or made available for inspection before determining the appropriate remedy.

Inspection may include:

• visual examination;
• manufacturer assessment;
• testing where appropriate;
• verification of reported defects.

We will conduct inspections within a reasonable period and will keep you informed of the outcome.

Nothing in this clause limits any mandatory statutory remedies.

 

69. REPAIR

Where appropriate under applicable law, repair may be offered as the first remedy for defective Products.

Repairs may be carried out by:

• us;
• the manufacturer;
• an authorised service provider; or
• another suitably qualified repairer.

Repair timeframes may vary depending upon:

• Product type;
• availability of replacement parts;
• manufacturer requirements;
• logistics arrangements.

Where repair cannot be completed within a reasonable time or would cause significant inconvenience, alternative remedies may be available under applicable law.

 

70. REPLACEMENT

Where appropriate, we may replace defective or incorrectly supplied Products with:

• an identical Product;
• an equivalent Product; or
• another Product agreed with you.

Replacement Products are subject to stock availability.

If a suitable replacement cannot reasonably be provided, other remedies may be available.

 

71. REFUNDS

Refunds will be processed under our Shipping Policy and Returns & Refunds Policy and applicable law.

Unless otherwise agreed or required by law:

• refunds will be made using the original payment method;
• processing times may vary depending on your payment provider;
• banks and financial institutions may require additional processing time.

Where only part of an Order is returned or found to be defective, a partial refund may be appropriate.

 

72. STORE CREDIT

Where appropriate, we may offer store credit as a voluntary commercial resolution.

Store credit will not be imposed where applicable law requires another remedy, including a monetary refund.

Acceptance of store credit is entirely voluntary unless otherwise agreed by both parties.

 

73. EXCHANGES

Subject to stock availability, we may offer exchanges for:

• incorrect size;
• incorrect colour;
• defective Products;
• incorrectly supplied Products; or
• other circumstances specified in our Shipping Policy and Returns & Refunds Policy.

Exchange eligibility and procedures are governed by that policy.

 

74. WARRANTIES

Some Products may be supplied with:

• manufacturer warranties;
• supplier warranties;
• voluntary commercial warranties.

Warranty coverage varies between Products.

Any manufacturer's warranty is provided by the manufacturer and is subject to its own terms.

Our obligations under applicable consumer law remain separate from, and are not limited by, any manufacturer's warranty.

 

75. PRODUCT SAFETY

Customers should:

• carefully read all Product labels;
• follow all instructions supplied;
• observe safety warnings;
• use Products only for their intended purpose;
• keep Products out of reach of children where appropriate.

We are not responsible for injury or damage arising from misuse, modification, negligent handling or use contrary to supplied instructions, except where liability cannot lawfully be excluded.

 

76. FOOD, COSMETIC AND SUPPLEMENT PRODUCTS

For food, beverage, cosmetic, wellness and supplement Products:

• customers should carefully review ingredient lists before use;
• allergy information should be considered;
• Products should not be used beyond their expiry date;
• storage instructions should be followed.

Customers are responsible for ensuring that Products are suitable for their personal circumstances.

Nothing in this clause limits statutory rights relating to Product safety or quality.

 

77. LIMITATION OF VOLUNTARY POLICIES

Our voluntary goodwill policies, including change-of-mind returns, promotional exchanges and discretionary refunds:

• are separate from statutory consumer rights;
• may be amended or withdrawn for future Orders;
• do not affect legal remedies.

The versions of our Shipping Policy and Returns & Refunds Policy applicable to your Order will generally be the versions in effect when your Order was placed.

 

78. CUSTOMER RESPONSIBILITIES

To assist in resolving warranty, return or defect claims efficiently, customers should:

• inspect Products promptly after delivery;
• retain proof of purchase;
• retain original packaging where practical;
• cease using Products where a safety concern exists;
• cooperate with reasonable requests for information or inspection.

Failure to comply with these recommendations does not of itself remove any non-excludable statutory rights.

 

79. CONTINUING STATUTORY RIGHTS

Nothing contained in this Part limits, excludes or modifies any mandatory consumer guarantees, statutory warranties or legal remedies.

Where applicable legislation provides greater protection than these Terms, the applicable legislation shall prevail to the extent of any inconsistency.

 

80. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights in and relating to the Website and its Content are owned by or licensed to Bogatstvo Holdings Pte Ltd.

These rights include, without limitation:

• copyright;
• trade marks;
• service marks;
• business names;
• logos;
• product photographs;
• graphics;
• videos;
• audio;
• software;
• source code;
• object code;
• website layout;
• databases;
• compilations;
• documentation;
• designs;
• artwork;
• icons;
• user interface elements; and
• all other proprietary materials appearing on or made available through the Website.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

 

81. LIMITED LICENCE

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to:

• access the Website;
• browse its Content;
• print or download limited portions of the Website solely for your personal, non-commercial use.

This licence does not permit you to:

• reproduce the Website;
• commercially exploit Website Content;
• create derivative works;
• copy Product catalogues;
• redistribute Content;
• sell Website information.

Any rights not expressly granted are reserved by us.

 

82. TRADE MARKS

The following, whether registered or unregistered, are protected by applicable intellectual property laws:

• La Riqueza Global Shop SG;
• our logos;
• our branding;
• slogans;
• product branding;
• graphics;
• trade dress.

Nothing in these Terms grants permission to use our trade marks without our prior written consent.

Unauthorised use may constitute trade mark infringement and unfair competition under applicable law.

 

83. COPYRIGHT

All copyright subsisting in the Website and its Content belongs to us or our licensors unless stated otherwise.

You must not without our prior written consent:

• reproduce;
• copy;
• distribute;
• publish;
• transmit;
• adapt;
• translate;
• modify;
• publicly display;
• commercially exploit

any Website Content except where expressly permitted by law.

 

84. PRODUCT IMAGES

Product photographs, lifestyle images, graphics, videos and illustrations remain our intellectual property or that of our licensors.

Minor variations may exist between Product photographs and the actual Products supplied.

You may not download, reproduce or commercially use Product images without our prior written permission.

 

85. WEBSITE CONTENT

Website Content is provided solely for lawful browsing and shopping purposes.

You must not use Website Content to:

• build competing databases;
• train commercial artificial intelligence systems without permission;
• reproduce Product catalogues;
• scrape pricing information;
• aggregate Product listings;
• create competing marketplaces.

 

86. PROHIBITED AUTOMATED ACCESS

Except where expressly authorised by us in writing, you must not use:

• bots;
• spiders;
• crawlers;
• scrapers;
• harvesting software;
• indexing software;
• automated purchasing software;
• automated account creation tools;
• artificial intelligence agents; or
• similar technologies

to access, monitor, extract or interact with the Website.

Reasonable indexing by legitimate search engines acting under robots.txt instructions is permitted unless otherwise notified.

 

87. ARTIFICIAL INTELLIGENCE TRAINING

Without our prior written consent, you must not use any Website Content for:

• training artificial intelligence models;
• machine learning datasets;
• large language models;
• generative AI systems;
• image generation systems;
• recommendation engines;
• automated Product catalogues.

This prohibition applies whether the collection is undertaken manually or by automated means.

 

88. DATA SCRAPING

You must not scrape, harvest or extract data from the Website, including:

• pricing;
• inventory;
• Product specifications;
• customer reviews;
• photographs;
• metadata;
• business information.

This restriction applies regardless of whether automated tools or manual methods are used.

 

89. DOMAIN NAMES

Our domain names, sub-domains and associated online identifiers remain our exclusive property.

You must not register or use any domain name that is confusingly similar to our business name, trade marks or branding.

 

90. LINKING TO THE WEBSITE

You may link to the homepage of our Website provided that:

• the link is fair and lawful;
• it does not falsely imply endorsement;
• it does not damage our reputation;
• it does not frame or replicate our Website.

We may withdraw linking permission at any time.

 

91. THIRD-PARTY INTELLECTUAL PROPERTY

Certain Content appearing on the Website may belong to manufacturers, suppliers, licensors or other third parties.

Their respective intellectual property rights remain unaffected.

Nothing contained on the Website authorises use of third-party intellectual property beyond the purposes permitted by law.

 

92. USER CONTENT

Where you submit User Content, including reviews, photographs, videos, testimonials or comments, you warrant that:

• you own the Content or have authority to submit it;
• the Content is accurate;
• it does not infringe any intellectual property rights;
• it is not defamatory, misleading, unlawful or offensive.

You remain responsible for the User Content you submit.

 

93. LICENCE TO USER CONTENT

By submitting User Content to us, you grant Bogatstvo Holdings Pte Ltd a perpetual, irrevocable, worldwide, royalty-free, transferable and non-exclusive licence to:

• reproduce;
• publish;
• modify;
• adapt;
• translate;
• distribute;
• display;
• communicate to the public;
• use in advertising and promotional materials;
• use on social media;
• include in future marketing campaigns.

Where legally required, moral rights will be respected.

You retain ownership of your original User Content.

 

94. CONTENT MODERATION

We reserve the right, but are not obliged, to:

• review User Content;
• edit formatting;
• remove unlawful material;
• reject submissions;
• suspend review functionality;
• remove reviews that breach these Terms.

We are not responsible for opinions expressed by customers in User Content.

 

95. ACCEPTABLE USE

You agree that you will not:

• use the Website for unlawful purposes;
• interfere with Website security;
• upload malicious software;
• distribute malware;
• attempt unauthorised access;
• impersonate another person;
• create fake Accounts;
• manipulate reviews;
• abuse promotions;
• interfere with Website availability;
• violate intellectual property rights.

You must comply with all applicable laws when using the Website.

 

96. CYBERSECURITY

You must not knowingly introduce:

• viruses;
• worms;
• ransomware;
• trojans;
• spyware;
• malicious scripts;
• denial-of-service attacks;
• credential stuffing attacks;
• phishing attempts; or
• other malicious code

into or against the Website.

Any unauthorised attempt to compromise the security of the Website may result in:

• suspension of access;
• termination of Accounts;
• reporting to law enforcement authorities;
• civil proceedings where appropriate.

 

97. SECURITY MONITORING

To protect our customers and systems, we may:

• monitor Website traffic;
• investigate suspicious activity;
• block IP addresses;
• implement rate limiting;
• require CAPTCHA verification;
• temporarily suspend Website functionality during security incidents.

Such monitoring will be conducted under applicable law and our Privacy Policy.

 

98. OPEN SOURCE SOFTWARE

Where the Website incorporates open-source software, such software remains subject to its applicable open-source licence terms.

Nothing in these Terms limits rights granted under those licences.

 

99. ENFORCEMENT

If we reasonably believe that you have breached these Terms or applicable law, we may take one or more of the following actions:

• issue a warning;
• suspend or terminate your Account;
• cancel Orders;
• remove User Content;
• block access to the Website;
• report unlawful conduct to relevant authorities;
• commence legal proceedings;
• seek injunctive relief;
• recover losses suffered by us where permitted by law.

These remedies are cumulative and do not limit any other rights available to us under applicable law.

 

100. RESERVATION OF RIGHTS

All rights not expressly granted under these Terms are reserved by Bogatstvo Holdings Pte Ltd.

Failure by us to enforce any provision of these Terms shall not constitute a waiver of any right or remedy available to us under these Terms or applicable law.

 

101. PRIVACY

Your privacy is important to us.

Our collection, use, disclosure, storage and protection of your Personal Data are governed by our Privacy Policy, which forms part of these Terms.

By accessing or using the Website, creating an Account or placing an Order, you acknowledge that your Personal Data may be collected, used, disclosed and processed under our Privacy Policy and applicable laws, including the Personal Data Protection Act 2012 (Singapore) ("PDPA").

If there is any inconsistency between these Terms and our Privacy Policy regarding the handling of Personal Data, the Privacy Policy shall prevail to the extent of that inconsistency.

 

102. COOKIES

The Website uses cookies and similar technologies to improve functionality, security and user experience.

Cookies may be used to:

• remember your preferences;
• maintain your shopping cart;
• authenticate your Account;
• improve Website performance;
• analyse Website traffic;
• personalise content;
• support marketing activities where permitted by law.

By continuing to use the Website, you consent to the use of cookies as described in our Privacy Policy, subject to any preferences you configure through your browser or cookie settings.

Disabling cookies may affect the functionality of certain features of the Website.

 

103. CUSTOMER ACCOUNTS AND DATA

Where you create an Account, you are responsible for maintaining accurate personal information.

You may update your Account details through the Website or by contacting us.

We may suspend or remove inactive Accounts where operationally necessary, provided that doing so does not affect any outstanding Orders or legal obligations.

 

104. MARKETING COMMUNICATIONS

Where you have provided your consent or where otherwise permitted by applicable law, we may send you:

• newsletters;
• promotional emails;
• product announcements;
• special offers;
• event invitations;
• marketing communications.

You may withdraw your marketing consent at any time by:

• clicking the unsubscribe link included in marketing emails;
• updating your Account preferences; or
• contacting us using the details provided in our Privacy Policy.

Withdrawal of marketing consent will not affect communications relating to:

• Orders;
• customer support;
• legal notices;
• security alerts;
• warranty matters.

 

105. CUSTOMER REVIEWS

We encourage genuine reviews from customers who have purchased Products.

Reviews should:

• reflect genuine experiences;
• be truthful;
• remain respectful;
• comply with applicable laws.

Reviews must not contain:

• offensive language;
• discriminatory remarks;
• confidential information;
• spam;
• advertising;
• unlawful material;
• false or misleading statements.

We may remove reviews that breach these requirements.

 

106. SOCIAL MEDIA

Where you tag, mention or otherwise interact with our social media accounts or campaigns, you acknowledge that publicly available content may be viewed, shared or reposted by us for promotional purposes, subject to applicable law.

If you do not wish your publicly shared content to be used in this manner, please notify us and we will consider your request in good faith.

Nothing in this clause transfers ownership of your intellectual property.

 

107. THIRD-PARTY SERVICES

The Website may integrate or interact with third-party services, including:

• payment providers;
• logistics providers;
• analytics providers;
• customer support platforms;
• email service providers;
• social media platforms;
• mapping services;
• fraud detection services.

These third parties operate under their own terms and privacy policies.

We are not responsible for the content, availability or practices of third-party services except to the extent required by applicable law.

 

108. THIRD-PARTY LINKS

The Website may contain links to external websites for your convenience.

Such links are not our endorsement of those websites, their operators, products or services.

Accessing third-party websites is entirely at your own risk.

You should review the terms and privacy policies applicable to those websites before providing any personal information or completing transactions.

 

109. WEBSITE AVAILABILITY

We endeavour to keep the Website available always.

However, we do not guarantee uninterrupted or error-free access.

The Website may be unavailable due to:

• scheduled maintenance;
• software upgrades;
• hardware failures;
• internet disruptions;
• cybersecurity incidents;
• Force Majeure Events; or
• circumstances beyond our reasonable control.

We may suspend access without notice where reasonably necessary to protect our systems or users.

 

110. DISCLAIMER OF WARRANTIES

Except to the extent prohibited by applicable law:

• the Website is provided on an "as is" and "as available" basis;
• we do not guarantee that the Website will always be uninterrupted, secure or error-free;
• we do not warrant that defects will always be corrected immediately;
• we do not guarantee that all information is complete, current or free from error.

This clause does not exclude non-excludable statutory guarantees or warranties.

 

111. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable Singapore law, Bogatstvo Holdings Pte Ltd shall not be liable for any indirect, incidental, consequential, exemplary, special or punitive loss or damage arising from:

• access to or use of the Website;
• inability to access the Website;
• delays in processing Orders;
• interruption of business;
• loss of profits;
• loss of revenue;
• loss of goodwill;
• loss of anticipated savings;
• corruption or loss of data;
• third-party services; or
• events beyond our reasonable control.

Where liability cannot lawfully be excluded, our liability shall be limited to the fullest extent allowed by law.

Nothing in these Terms excludes or limits liability for:

• fraud;
• fraudulent misrepresentation;
• death or personal injury caused by negligence;
• wilful misconduct;
• any non-excludable liability under Singapore law.

 

112. LIABILITY CAP

Where legally permitted and except for liabilities that cannot lawfully be limited, our aggregate liability arising from any single claim or series of related claims shall not exceed the total amount paid by you for the Products giving rise to the claim.

This limitation does not affect any mandatory statutory consumer rights.

 

113. INDEMNITY

To the fullest extent permitted by law, you agree to indemnify and hold harmless Bogatstvo Holdings Pte Ltd, its directors, officers, employees, agents and affiliates against claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from:

• your breach of these Terms;
• unlawful use of the Website;
• infringement of intellectual property rights;
• misuse of your Account;
• User Content submitted by you that infringes third-party rights or applicable law.

This indemnity does not apply to the extent that any claim results from our own negligence, fraud or wilful misconduct.

 

114. NO RELIANCE

Except where expressly stated, information provided on the Website is intended for general informational purposes only.

You acknowledge that you have not relied upon any statement, representation or warranty that is not expressly contained in these Terms or otherwise legally required.

This clause does not exclude liability for fraudulent misrepresentation or other non-excludable liability.

 

115. CUSTOMER RESPONSIBILITY

You are responsible for:

• safeguarding your Account credentials;
• ensuring that your devices are appropriately secured;
• maintaining updated antivirus and security software;
• ensuring compatibility of your device with the Website;
• promptly notifying us of suspected unauthorised access.

We are not responsible for losses arising from your failure to maintain reasonable security precautions, except where such losses are caused by our own negligence or breach of applicable law.

 

116.FORCE MAJEURE

We shall not be liable for any delay in performing, or failure to perform, any obligation under these Terms where such delay or failure results from a Force Majeure Event beyond our reasonable control.

A Force Majeure Event includes, but is not limited to:

• natural disasters;
• floods;
• fires;
• earthquakes;
• severe weather conditions;
• pandemics or epidemics;
• public health emergencies;
• war, terrorism or civil unrest;
• labour disputes or industrial action;
• government actions or regulatory changes;
• customs or border delays;
• transportation disruptions;
• shortages of raw materials;
• internet outages;
• telecommunications failures;
• cyber-attacks;
• power failures;
• failures of third-party suppliers or logistics providers; and
• any other event beyond our reasonable control.

Where reasonably practicable, we will endeavour to notify affected customers of any significant delay and resume performance as soon as possible.

This clause does not affect non-excludable rights.

 

117.GOVERNING LAW

Singapore law governs these Terms and related disputes.

Nothing in these Terms affects any mandatory consumer rights that apply under the laws of your country of residence where those rights cannot lawfully be excluded.

 

118.DISPUTE RESOLUTION

We are committed to resolving customer concerns fairly, promptly and professionally.

If you have any complaint regarding:

• the Website;
• your Account;
• an Order;
• a Product;
• delivery;
• payment; or
• customer service,

we encourage you to contact us first so that we may attempt to resolve the matter amicably.

If a dispute cannot be resolved directly, you may, where applicable:

• seek assistance from the Consumers Association of Singapore (CASE);
• commence proceedings before the Small Claims Tribunals where the dispute falls within its jurisdiction;
• pursue mediation or another form of alternative dispute resolution by mutual agreement; or
• commence legal proceedings before a court of competent jurisdiction.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief where appropriate.

 

119.NOTICES

Any notice required or permitted under these Terms shall be given:

• by email;
• through your customer Account (where applicable);
• by post;
• through a notice published on the Website; or
• by any other method permitted by applicable law.

You must ensure that your contact information remains current.

A notice sent electronically shall generally be deemed received when it enters the recipient's information system, unless proven otherwise.

 

120.ASSIGNMENT

You may not assign, transfer or otherwise deal with your rights or obligations under these Terms without our prior written consent.

We may assign, novate or transfer our rights and obligations under these Terms to:

• an affiliated company;
• a successor in business;
• a purchaser of all or substantially all of our business or assets; or
• another entity as part of a corporate restructuring,

provided that such transfer does not adversely affect any mandatory rights available to consumers under applicable law.

 

121.NO WAIVER

Any failure or delay by us in exercising any right, power or remedy under these Terms shall not constitute a waiver of that right, power or remedy.

Any waiver shall be effective only if made in writing.

A single or partial exercise of any right does not prevent further exercise of that or any other right.

 

122.SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

Where possible, any invalid provision shall be interpreted in a manner that most closely reflects its original commercial intent while remaining legally enforceable.

 

123.SURVIVAL

The following provisions shall survive termination or expiry of these Terms to the extent necessary to give them effect:

• Intellectual Property;
• User Content;
• Privacy obligations;
• Limitation of Liability;
• Indemnity;
• Governing Law;
• Dispute Resolution;
• Notices;

• any other provision that by its nature aims to survive.

 

124.ENTIRE AGREEMENT

These Terms, together with our:

• Privacy Policy;
• Shipping Policy and Returns & Refunds Policy;
• any Order Confirmation; and
• any other policies expressly incorporated by reference,

constitute the entire agreement between you and Bogatstvo Holdings Pte Ltd for your use of the Website and purchase of Products.

They supersede all previous discussions, representations, understandings and agreements relating to the same subject matter, except where otherwise legally required.

This clause does not exclude liability for fraudulent misrepresentation or other non-excludable liability.

 

125.INTERPRETATION

Unless the context otherwise requires:

• headings are for convenience only and do not affect interpretation;
• words importing the singular include the plural and vice versa;
• references to legislation include amendments, consolidations and replacements;
• the words "including", "includes" and similar expressions mean "including without limitation";
• references to a person include individuals, companies, partnerships, trusts, associations and governmental authorities.

 

126.LANGUAGE

These Terms are prepared in the English language.

Where translations are provided for convenience, the English version shall prevail where the law allows if there is any inconsistency.

 

127.CONTACT US

If you have any questions regarding these Terms or require assistance, please contact us:

Legal Entity
Bogatstvo Holdings Pte Ltd (UEN: 202343279W)
(trading as La Riqueza Global Shop SG)

Business Address
50 Gambas Crescent
Proxima @ Gambas, #09-20
Singapore 757022

Email
support@lariquezaglobal.com

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

 

 

END OF WEBSITE TERMS AND CONDITION