Returns & Refunds Policy

LA RIQUEZA GLOBAL SHOP SG

Effective Date: 11 September 2026

 1. INTRODUCTION

This Returns & Refunds Policy ("Policy") explains the return, exchange, cancellation and refund arrangements for Products purchased from Bogatstvo Holdings Pte Ltd (UEN: 202343279W), trading as La Riqueza Global Shop SG ("we", "us", or "our").

This Policy applies to Orders delivered in Singapore and should be read together with our Website Terms & Conditions, Shipping Policy and Warranty Policy.

This Policy includes voluntary commercial arrangements as well as rights and remedies that may arise under Singapore law. Our voluntary conditions do not replace, restrict or limit mandatory statutory rights.

 

2. STATUTORY CONSUMER RIGHTS

Nothing in this Policy excludes, restricts or modifies non-excludable rights or remedies under Singapore law, including rights relating to goods that do not conform to the contract of sale.

Depending on the circumstances, a consumer may receive repair or replacement and, where those remedies are unavailable, disproportionate, unsuccessful, not completed within a reasonable time, or cause significant inconvenience, an appropriate price reduction, refund or other remedy may be available under applicable law.

A Product is not defective merely because you have changed your mind, damaged or misused it, attempted an unauthorised repair that caused damage, or knew about the relevant issue before purchase.

 

3. VOLUNTARY CHANGE-OF-MIND RETURNS

Subject to the eligibility conditions and exclusions below, you may request a voluntary change-of-mind return within 14 calendar days after the Product is delivered.

A request made within the 14-day period does not complete the return. You must obtain return authorisation and make the Product available using the agreed return method within the reasonable timeframe we provide.

 

4. CHANGE-OF-MIND ELIGIBILITY

For a voluntary change-of-mind return, the Product must ordinarily be:

• unused, unassembled, uninstalled and unaltered;
• complete and in resalable condition;
• returned with original packaging, manuals, accessories, components, gifts and labels;
• free from damage, odour, stains, pet hair, smoke exposure or other deterioration; and
• accompanied by proof of purchase.

We may refuse a voluntary return that does not meet these conditions. This does not affect a claim based on a defect, incorrect supply, damage in transit or another mandatory right.

 

5. PRODUCTS EXCLUDED FROM CHANGE-OF-MIND RETURNS

Unless applicable law requires otherwise, voluntary change-of-mind returns are not available for:

• Products displayed as "Available to order", including products that are ordered in, pre-order, backorder, customised, personalised, made-to-order or specially sourced;
• clearance, final-sale or display Products identified as such before purchase;
• Products that have been assembled, installed, used, altered or damaged after delivery;
• sealed hygiene-sensitive Products after the seal has been broken;
• Products missing packaging, components, accessories, manuals or promotional gifts; or
• any other Product clearly identified as non-returnable before purchase, except where a mandatory right applies.

Products displayed as "Available to order" are excluded from voluntary change-of-mind returns and voluntary exchanges. This exclusion does not affect rights or remedies for defective, damaged, incorrect or legally non-conforming Products.

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a Product is damaged in transit, defective, materially different from its description, incomplete or not the Product ordered, contact us promptly.

For visible delivery damage, shortages or incorrect items, please notify us preferably within 48 hours after delivery so that we can investigate promptly with the delivery provider. Failure to meet this reporting target does not extinguish any right or remedy that cannot lawfully be excluded.

We may ask for photographs, video, serial numbers, packaging, delivery records or other reasonable information. Depending on the circumstances and applicable law, the remedy may include replacement parts, repair, replacement, price reduction, refund or another appropriate solution.

 

7. HOW TO REQUEST A RETURN

Contact support@lariquezaglobal-shop.sg or WhatsApp +65 9619 4238 and provide:

• your name, contact details and Order number;
• the Product concerned and reason for the request;
• the date of delivery;
• photographs or video where relevant; and
• your preferred remedy, if any.

Do not send or deliver a Product to us without return authorisation and agreed instructions. Unauthorised returns may be refused or delayed.

8. ASSESSMENT AND INSPECTION

We may inspect the Product or ask a manufacturer, supplier, technician or logistics provider to assist in assessing the claim.

Inspection may be conducted at the delivery address, another agreed location, or after the Product is collected or returned. We will communicate the outcome within a reasonable time after receiving the information and access reasonably required.

 

9. RETURN METHODS

The authorised return method will depend on Product size, weight, condition, location and the reason for return. We may arrange collection, nominate a courier, or provide another reasonable method.

You must take reasonable care of the Product while it is awaiting return and package it safely where packaging is required.

 

10. RETURN SHIPPING AND COLLECTION COSTS

For an approved voluntary change-of-mind return, you are responsible for reasonable return shipping or collection costs. Those costs will be quoted or explained before collection is arranged.

Original delivery charges and return costs are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

Where a Product is confirmed to be defective, damaged in transit, incorrect or otherwise non-conforming and applicable law makes us responsible, we will bear reasonable return or collection costs.

 

11. EXCHANGES

An exchange is subject to return approval and availability of the replacement Product. A Product displayed as "Available to order" is not eligible for a voluntary exchange. This does not prevent replacement or another remedy for a defective, damaged, incorrect or legally non-conforming Product where appropriate.

If the replacement has a different price, we will explain any additional payment or refund before completing the exchange. We may instead process a return and require a new Order.

 

12. REFUNDS

Once a refund is approved, we aim to initiate it within 14 calendar days after the later of receiving the returned Product, completing any reasonably required inspection, or confirming that the Product does not need to be returned.

Refunds will normally be made to the original payment method. We may use another lawful method where the original method is unavailable or where you and we agree.

Your bank or payment provider may require additional time to make the funds available after we initiate the refund. Store credit will not be imposed where applicable law requires a monetary refund.

 

13. DEDUCTIONS AND NON-REFUNDABLE AMOUNTS

For a voluntary return, we may deduct reasonable amounts for return collection, missing components, damage, assembly, use or diminished value caused after delivery, where this is permitted by law and disclosed to you.

We do not charge an undisclosed restocking fee. No deduction will be made in a manner that unlawfully limits a mandatory remedy.

14. CANCELLATIONS

You may request cancellation before an Order has been packed or dispatched. If we can stop fulfilment before dispatch, we will cancel the affected Product and provide a full refund of the amount paid for it.

A cancellation request made after dispatch will ordinarily be handled as a return. Reasonable delivery, return, storage or handling costs may apply where legally permitted and where the cancellation is not based on our breach or a mandatory right.

 

15. PRE-ORDER, BACKORDER AND MADE-TO-ORDER CANCELLATIONS

Cancellation conditions for pre-order, backorder, customised or made-to-order Products will be disclosed before purchase where they differ from this Policy.

We will not exclude a mandatory right by describing a Product as pre-order, customised or made to order.

 

16. PROMOTIONS, BUNDLES AND FREE GIFTS

If a return causes an Order to cease qualifying for a discount, bundle or free gift, we may recalculate the refund using the terms disclosed for that promotion, where legally permitted.

We may require a promotional gift to be returned with the Product or deduct its reasonable disclosed value if it is not returned. Mandatory remedies remain unaffected.

 

17. REFUSED OR ABUSIVE RETURNS

We may refuse a voluntary return or take reasonable protective measures where we reasonably suspect fraud, falsified evidence, serial return abuse, Product substitution, deliberate damage or another misuse of this Policy.

We will not refuse a legitimate statutory claim merely because a customer has made previous returns.

 

18. PRODUCT-SPECIFIC RETURN TERMS

Any Product-specific return exception will be disclosed clearly on the Product page before purchase.

 

19. CHANGES TO THIS POLICY

We may update this Policy to reflect changes in our operations, Website, Products or legal requirements.

The updated version will be published with a revised Effective Date. The version applying to an Order will generally be the version in effect when the Order was placed, except where applicable law requires otherwise.

 

20. CONTACT US

If you have questions about a return, refund, exchange or cancellation, or wish to request support, please contact us:

Legal Entity
Bogatstvo Holdings Pte Ltd (UEN: 202343279W)

Trading Name
La Riqueza Global Shop SG

Business Address
50 Gambas Crescent
Proxima @ Gambas, #09-20
Singapore 757022

Email
support@lariquezaglobal-shop.sg

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

21. GOVERNING LAW

Singapore law governs this Returns & Refunds Policy.

This Policy does not limit mandatory rights or remedies.

Subject to mandatory consumer rights, the courts of Singapore have jurisdiction over disputes under this Policy.

 

22. INTERPRETATION

Headings are for convenience only and do not affect interpretation. References to legislation include amendments, consolidations and replacements. The words 'including' and 'includes' mean 'including without limitation'.

END OF RETURNS & REFUNDS POLICY