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Shipping Policy
LA RIQUEZA GLOBAL SHOP SG
Effective Date: 1 July 2026
1. INTRODUCTION
This Shipping Policy ("Policy") explains how Bogatstvo Holdings Pte Ltd (UEN: 202343279W), trading as La Riqueza Global Shop SG ("we", "us", or "our"), processes and delivers Products purchased through our Website.
This Policy should be read together with our Website Terms & Conditions, Returns & Refunds Policy, Privacy Policy and Warranty Policy.
By placing an Order, you acknowledge the delivery terms disclosed on the Product page, in your cart, at checkout and in this Policy.
Nothing in this Policy excludes, restricts or modifies any non-excludable rights or remedies under Singapore law.
2. DEFINITIONS
Business Day means a day other than a Saturday, Sunday or Singapore public holiday. Order means a request submitted through the Website to purchase Products. Product means a good offered for sale through the Website. Website means the La Riqueza Global Shop SG online store and related webpages.
3. DELIVERY AREA
We currently offer delivery to eligible addresses in Singapore only, unless another destination is expressly made available at checkout.
Product availability, delivery restrictions and any location-based charges will be disclosed before payment. We may be unable to deliver to certain restricted, remote or access-limited locations.
4. DELIVERY ADDRESS AND CONTACT DETAILS
You must provide a complete and accurate delivery address, postal code, recipient name, telephone number and any access instructions required to complete delivery.
Please contact us promptly if any delivery information is incorrect. We will reasonably try to amend it before dispatch, but cannot guarantee changes once processing or dispatch has begun.
Incorrect or incomplete information may cause delay, failed delivery, return of the shipment, or reasonable re-delivery, storage and handling charges.
5. ORDER PROCESSING AND HANDLING
Orders are processed after payment authorisation, stock verification and any required fraud or identity checks.
The order cut-off time and handling-time range applicable to an Order must be shown on the Product page or at checkout. Handling time begins when the Order is accepted and ends when the Product is collected by the carrier or delivery team.
Orders placed after the cut-off time, or on a non-Business Day, may begin processing on the next Business Day.
6. DELIVERY CHARGES
Free standard delivery applies to eligible Singapore Orders with a cart value of SGD 300 or more before tax. Orders below SGD 300 incur the delivery charge displayed before payment at checkout.
Additional charges may apply to oversized or unusually heavy Products, special handling, difficult access, redelivery, storage, disposal, assembly, installation or other optional services. Any mandatory charge known before purchase will be disclosed before payment.
The delivery amount charged on the Website must match or be lower than the corresponding amount submitted to Google Merchant Center for the same Product and destination.
7. DELIVERY ESTIMATES
Estimated delivery dates or ranges are provided in good faith and are not guaranteed unless we expressly agree otherwise in writing.
An estimate may include both handling time and carrier transit time. The applicable estimate will be shown on the Product page, at checkout, in the Order confirmation, or communicated by our support team.
Delivery estimates may change if stock status, destination, access requirements, carrier capacity or circumstances beyond our reasonable control change.
8. IN-STOCK, PRE-ORDER AND MADE-TO-ORDER PRODUCTS
In-stock Products are normally processed according to the handling estimate shown at checkout.
Pre-order, backorder or made-to-order Products may have longer lead times. The estimated availability or dispatch timing will be stated on the Product page before purchase where reasonably available.
If an Order contains Products with different lead times, we may deliver them separately or together after the final Product is available. We will not impose an undisclosed additional delivery charge solely because we choose to split the shipment.
9. DELIVERY APPOINTMENTS AND ACCESS
Bulky furniture or Products requiring arranged delivery may require an appointment. You must ensure that an authorised person is available during the agreed delivery window.
Before ordering, you should confirm that the Product can pass safely through entrances, corridors, lifts, staircases and other access points. You must disclose lift restrictions, staircase access, loading-bay requirements, parking rules, security procedures and other property requirements that may affect delivery.
Where delivery cannot be completed safely or lawfully because of undisclosed access conditions, we may reschedule delivery and charge reasonable additional costs permitted by law.
10. DELIVERY PARTNERS AND TRACKING
We may use our own delivery team or reputable third-party courier and logistics providers.
Where tracking is available, details may be sent by email, SMS, WhatsApp or another reasonable electronic method. Tracking events are supplied by the provider and may not update in real time.
11. RECEIPT AND AUTHORITY TO LEAVE
Delivery is completed when the Product is handed to you, an authorised recipient, or another delivery point expressly authorised by you, such as a reception desk or concierge.
We will not leave bulky or high-value Products unattended unless you have expressly authorised this and the delivery provider agrees it is safe and lawful. Where you authorise unattended delivery, risk may pass when the Product is left at the authorised location, subject to mandatory law.
12. FAILED DELIVERY AND REDELIVERY
Delivery may fail if no authorised person is available, access is unsafe or unavailable, age or identity verification cannot be completed, the address is incorrect, or delivery is refused without lawful justification.
If failure is attributable to you, we may charge reasonable re-delivery, return freight, storage and handling costs before arranging another delivery, where the law allows.
13. INSPECTION ON DELIVERY
Please inspect the outer packaging, quantity and apparent condition of Products as soon as practical after delivery.
If a Product appears damaged, incomplete or incorrect, notify us promptly and provide your Order number and reasonable supporting evidence, such as photographs or video. Our Returns & Refunds Policy explains the available process and remedies.
A request to report visible delivery damage promptly does not remove non-excludable statutory rights.
14. DELIVERY DELAYS
We will reasonably try to notify you of a material delay and, where appropriate, provide a revised estimate or available options.
Delays may arise from stock shortages, production issues, carrier disruption, severe weather, traffic, building access, public-health measures, customs or regulatory action, cyber incidents, industrial disputes or other events beyond our reasonable control.
Where a delay gives you a mandatory right to cancel or obtain another remedy, that right remains unaffected.
15. RISK AND TITLE
Subject to applicable law, risk of accidental loss or damage passes when delivery is completed at the delivery address or authorised delivery point.
Legal title to Products passes only after we have received full cleared payment, unless applicable law requires otherwise.
16. RESTRICTED AND AGE-RESTRICTED PRODUCTS
Certain Products may be subject to legal, safety, carrier or location restrictions. We may request proof of identity or age before dispatch or delivery and may refuse delivery where the requirement is not satisfied.
17. INTERNATIONAL DELIVERY
International delivery is not currently offered unless a destination is expressly available during checkout.
If international delivery is introduced, destination-specific shipping charges, estimated times, customs obligations, duties, taxes, restrictions and return arrangements will be disclosed before purchase or in a market-specific policy.
18. GOOGLE MERCHANT CENTER CONSISTENCY
Delivery destinations, handling times, transit times, charges, restrictions and Product-level exceptions published on the Website must be kept consistent with the corresponding settings and data submitted to Google Merchant Center.
Where a Product page or checkout shows a more specific delivery term, that specific term applies to the Order and must be reflected accurately in the relevant advertising and product data.
19. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in our operations, delivery services, Website, legal requirements or Google Merchant Center configuration.
The updated version will be published with a revised Effective Date. The version applying to an Order will generally be the version in effect when the Order was placed, except where applicable law requires otherwise.
CONTACT US
If you have questions about this Shipping Policy or an Order delivery, or wish to request support, please contact us:
Legal Entity
Bogatstvo Holdings Pte Ltd (UEN: 202343279W)
Trading Name
La Riqueza Global Shop SG
Business Address
50 Gambas Crescent
Proxima @ Gambas, #09-20
Singapore 757022
Email
support@lariquezaglobal.com
WhatsApp
+65 9619 4238
Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays
GOVERNING LAW
Singapore law governs this Shipping Policy.
This Policy does not limit mandatory rights or remedies.
Subject to mandatory consumer rights, the courts of Singapore have jurisdiction over disputes under this Policy.
INTERPRETATION
Headings are for convenience only and do not affect interpretation. References to legislation include amendments, consolidations and replacements. The words 'including' and 'includes' mean 'including without limitation'.
La Riqueza Global Shop