LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026

 

This Policy explains the warranty coverage, exclusions, claims process, and related legal provisions that apply to eligible Products.

 

1. INTRODUCTION

 

1.1 About This Warranty Policy

This Warranty Policy ("Policy") sets out the terms governing warranty claims for Products purchased through the website operated by Bogatstvo Holdings Pte Ltd (Company Registration Number: 202343279W) trading as La Riqueza Global Shop SG ("we", "us", or "our").

This Policy should be read together with our:

1. Website Terms & Conditions;
2. Privacy Policy; and
3. Shipping Policy and Returns & Refunds Policy.

Together, these documents govern the purchase and use of Products sold through our Website.

 

1.2 Purpose of This Policy

This Policy explains:

1. when warranty coverage applies;
2. how warranty claims are assessed;
3. the remedies that may be available;
4. your responsibilities when making a warranty claim.

Nothing in this Policy excludes, restricts or modifies any non-excludable rights or remedies under Singapore law.

Where any provision of this Policy is inconsistent with a mandatory statutory right, the statutory right shall prevail.

 

2. DEFINITIONS

For the purposes of this Policy:

Customer means the original purchaser of a Product from La Riqueza Global Shop SG.

Manufacturer means the original manufacturer of the Product.

Product means goods purchased directly through our Website or otherwise supplied by us through La Riqueza Global Shop SG, unless a separate written warranty term states otherwise.

Warranty Period means the period during which warranty coverage applies.

Proof of Purchase means an invoice, receipt, Order confirmation or other evidence reasonably demonstrating that the Product was purchased from us.

 

3. OUR WARRANTY COMMITMENT

We are committed to supplying Products that conform to the contract of sale and resolving genuine Product issues fairly and efficiently.

Depending on the Product purchased, warranty protection may arise from:

1. statutory consumer rights;
2. a manufacturer's warranty;
3. a voluntary commercial warranty offered by us; or
4. a combination of the above.

This Policy explains how these different forms of protection operate.

 

4. STATUTORY CONSUMER RIGHTS

Nothing in this Policy affects your rights under the Consumer Protection (Fair Trading) Act 2003, including the Lemon Law provisions, or any other applicable Singapore law.

If a Product:

1. is defective;
2. is not of satisfactory quality;
3. is not fit for its intended purpose;
4. does not correspond with its description;
5. otherwise fails to conform to the contract of sale,

you may receive statutory remedies including:

1. repair;
2. replacement;
3. price reduction; or
4. refund,

as legally required.

These statutory rights apply independently of any manufacturer's warranty or voluntary commercial warranty.

 

5. MANUFACTURER WARRANTIES

Certain Products may include a warranty provided directly by the manufacturer.

Where a manufacturer's warranty applies:

1. warranty terms are determined by the manufacturer;
2. warranty periods may differ between Products;
3. registration requirements may apply;
4. repairs may be carried out by authorised service centres.

Where appropriate, we will assist customers in contacting the relevant manufacturer, but the manufacturer's warranty remains subject to its own terms and conditions.

 

6. VOLUNTARY COMMERCIAL WARRANTY

For selected Products, we may provide a voluntary commercial warranty in addition to your statutory rights.

Where such a warranty is offered:

1. the Warranty Period will be stated on the Product page, packaging or accompanying documentation;
2. the warranty applies only to defects arising from normal intended use;
3. the warranty is subject to the exclusions set out in this Policy.

Our voluntary warranty is provided as an additional benefit and does not replace any mandatory legal rights.

 

7. WARRANTY ELIGIBILITY

To make a warranty claim, you should generally:

1. be the original purchaser;
2. provide Proof of Purchase;
3. notify us within a reasonable time after discovering the issue;
4. provide reasonable information regarding the defect.

Where a Product has been gifted, we may accept a warranty claim from the recipient if satisfactory Proof of Purchase can be provided.

 

8. WARRANTY PERIOD

Warranty periods vary depending on the Product.

Unless otherwise stated:

1. the Warranty Period begins on the date of delivery;
2. replacement Products continue to benefit from any remaining warranty period or any additional period required by applicable law;
3. repaired Products continue to benefit from applicable statutory rights.

Specific warranty periods will be stated on the Product page or accompanying documentation where applicable.

 

9. WHAT IS COVERED

Subject to the terms of this Policy and any applicable statutory rights, our voluntary commercial warranty (where offered) covers defects arising from:

• defects in materials;
• defects in workmanship;
• manufacturing faults;
• failure of the Product under normal and intended use during the Warranty Period.

Where a Product qualifies for warranty coverage, the appropriate remedy may include:

• inspection;
• repair;
• replacement;
• price reduction;
• refund; or
• another remedy required by applicable law.

The remedy provided will depend on the nature of the defect, the age of the Product, availability of replacement stock, and the requirements of applicable law.

 

10. WHAT IS NOT COVERED

Unless otherwise legally required, our voluntary commercial warranty does not cover defects or damage resulting from:

• normal wear and tear;
• cosmetic deterioration that does not affect the Product's functionality;
• accidental damage;
• misuse or abuse;
• negligence;
• improper installation or assembly;
• failure to follow operating or maintenance instructions;
• improper storage;
• unauthorised modifications or alterations;
• unauthorised repairs;
• use of incompatible accessories or components;
• exposure to fire, flood, excessive moisture or other environmental conditions beyond the Product's intended use;
• damage caused during transportation after delivery (other than damage reported upon delivery under our Shipping Policy and Returns & Refunds Policy);
• commercial or industrial use where the Product is intended only for personal or household use;
• ordinary ageing of the Product or consumable components.

Nothing in this clause excludes, restricts or modifies any mandatory statutory rights.

 

11. CONSUMABLE ITEMS

Unless otherwise stated, consumable items that naturally wear out through ordinary use are not covered by our voluntary commercial warranty.

Examples may include:

• batteries;
• filters;
• seals;
• protective films;
• disposable accessories;
• refill components;
• packaging materials.

Where a consumable item is defective on delivery or otherwise fails to conform to the contract of sale, your statutory rights remain unaffected.

 

12. COSMETIC DAMAGE

Minor cosmetic imperfections that do not materially affect the intended function or performance of the Product are generally not covered by our voluntary commercial warranty.

Examples include:

• superficial scratches;
• minor scuff marks;
• slight colour variations;
• minor manufacturing tolerances;
• packaging imperfections occurring after delivery.

This clause does not apply where cosmetic damage forms part of a broader manufacturing defect or where applicable law provides otherwise.

 

13. NORMAL WEAR AND TEAR

Products naturally deteriorate with age and ordinary use.

Our voluntary commercial warranty does not cover normal wear and tear, including:

• fading;
• surface wear;
• gradual discolouration;
• minor material ageing;
• reduction in performance consistent with normal usage over time.

Assessment of normal wear will take into account the Product's nature, age, expected lifespan and intended use.

 

14. IMPROPER USE

Warranty coverage may be refused where a defect results from use that is inconsistent with the Product's intended purpose or supplied instructions.

Examples include:

• using the Product beyond its designed operating limits;
• failing to perform recommended maintenance;
• improper cleaning methods;
• using the Product with incompatible equipment;
• operating the Product contrary to safety warnings.

This clause does not limit remedies available where the Product itself was defective.

 

15. UNAUTHORISED REPAIRS OR MODIFICATIONS

Our voluntary commercial warranty does not cover defects arising from repairs, alterations or modifications carried out by persons not authorised by us or the manufacturer.

This includes:

• disassembly beyond normal user maintenance;
• replacement with non-approved parts;
• modification of electrical or mechanical components;
• software or firmware alterations where applicable.

If an unauthorised repair does not cause or contribute to the defect, we will assess the warranty claim fairly and under applicable law.

 

16. CUSTOMER RESPONSIBILITIES

To assist us in assessing a warranty claim, customers should:

• use the Product as instructed;
• follow recommended maintenance procedures;
• inspect Products promptly after delivery;
• retain proof of purchase;
• retain warranty documentation where supplied;
• notify us as soon as practical after discovering a defect;
• cease using the Product where continued use may create a safety risk or worsen the defect.

Failure to comply with these recommendations does not automatically invalidate any non-excludable statutory rights.

 

17. PRODUCTS DAMAGED AFTER DELIVERY

Our voluntary commercial warranty does not cover damage occurring after delivery where the damage results from:

• accidental impact;
• misuse;
• improper handling;
• neglect;
• exposure to unsuitable environmental conditions;
• transportation arranged by the customer.

Where damage occurred during delivery by our appointed courier, please refer to our Shipping Policy and Returns & Refunds Policy.

 

18. THIRD-PARTY ACCESSORIES

Unless expressly stated otherwise, our voluntary commercial warranty applies only to Products supplied by us.

We are not responsible for defects arising from:

• third-party accessories;
• incompatible replacement parts;
• third-party software or firmware;
• products supplied by other retailers.

Where third-party components contribute to a defect, warranty coverage may be limited where the law allows.

 

19. COMMERCIAL USE

Unless a Product is specifically marketed or sold for commercial or industrial use, our voluntary commercial warranty applies only to normal personal, domestic or household use.

Commercial, rental, institutional or industrial use may void our voluntary warranty unless expressly agreed in writing.

This limitation does not affect any non-excludable statutory rights.

 

20. EXCLUSIONS REQUIRED BY LAW

Nothing in this Part excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Consumer Protection (Fair Trading) Act 2003, including the Lemon Law provisions, or any other applicable law.

Where a provision of this Policy would otherwise conflict with a mandatory statutory right, the statutory right shall prevail to the extent of the inconsistency.

 

21. HOW TO MAKE A WARRANTY CLAIM

If you believe your Product is covered by this Warranty Policy, please contact us promptly after discovering the issue.

Warranty claims should be submitted before the expiry of the Warranty Period unless your claim relates to a statutory right that continues beyond that period.

To submit a warranty claim, please contact us using the details provided in Section 31.

 

22. INFORMATION REQUIRED

To assist us in assessing your warranty claim, please provide:

• your Order number or Proof of Purchase;
• your full name and contact details;
• a description of the issue;
• the date the issue was first noticed;
• clear photographs or videos of the Product and any defect, where reasonably available;
• photographs of the packaging where relevant;
• any troubleshooting steps already undertaken.

We may request additional information where reasonably necessary to assess the claim.

 

23. PRODUCT INSPECTION

Where appropriate, we may request that the Product be:

• returned to us;
• inspected by the manufacturer;
• examined by an authorised repair centre; or
• assessed by an independent technician.

Inspection helps determine:

• whether the Product is defective;
• whether the defect is covered by warranty;
• the most appropriate remedy.

Where reasonably practicable, inspections will be completed within 5–10 Business Days after we receive the Product.

If additional time is required, we will keep you informed.

 

24. REPAIR

Where repair is the appropriate remedy, repairs may be performed by:

• Bogatstvo Holdings Pte Ltd;
• the Product manufacturer;
• an authorised service centre; or
• another suitably qualified repair provider.

Repairs may involve:

• replacement parts;
• refurbished components of equivalent quality and performance;
• software or firmware updates where applicable.

Repaired Products will continue to benefit from any remaining statutory rights and any continuing warranty rights required by applicable law.

 

25. REPLACEMENT

Where repair is not appropriate or cannot reasonably be completed, we may replace the Product with:

• the same Product;
• an updated model of equivalent functionality;
• another Product agreed with you.

Replacement Products may differ slightly in colour, packaging or cosmetic appearance due to manufacturer updates.

Where no suitable replacement is reasonably available, another remedy may be provided under applicable law.

 

26. REFUNDS

Where a refund is the appropriate remedy under this Policy or applicable law:

• refunds will ordinarily be made using the original payment method;
• partial refunds may apply where legally permitted;
• processing times depend on your financial institution and payment provider.

Where required under Singapore law, statutory remedies will take precedence over this Policy.

Nothing in this Policy limits your rights under the Consumer Protection (Fair Trading) Act 2003 or any other applicable legislation.

 

27. SHIPPING COSTS FOR WARRANTY CLAIMS

Where a warranty claim is accepted because the Product is defective, incorrectly supplied or otherwise covered by this Policy or applicable law, we will generally bear the reasonable cost of return shipping or provide an appropriate alternative solution.

Where inspection determines that:

• no defect exists;
• the defect is excluded under this Policy; or
• the issue resulted from misuse or another excluded circumstance,

you may be responsible for reasonable inspection, return shipping or handling costs, where legally permitted.

We will inform you before charging any such costs.

 

28. INTERNATIONAL WARRANTY CLAIMS

Customers located outside Singapore may submit warranty claims in the same manner as Singapore customers.

However:

• international shipping times may be longer;
• customs procedures may affect processing times;
• local repair arrangements may vary by country;
• return shipping arrangements may differ depending on the Product and destination.

Customers remain responsible for complying with local import and export requirements unless otherwise agreed.

Where commercially reasonable, we may authorise repairs through local service providers.

 

29. LIMITATION OF THIS WARRANTY

Except to the extent prohibited by applicable law:

• this Policy constitutes our voluntary commercial warranty;
• it applies only to Products purchased directly from La Riqueza Global Shop SG;
• it does not apply to Products purchased through unauthorised resellers unless expressly stated otherwise.

Nothing in this Policy excludes statutory consumer guarantees, restricts or modifies remedies that cannot lawfully be excluded, or affects any manufacturer's obligations under its own warranty.

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special or punitive losses arising from Product defects, except where such liability cannot lawfully be excluded.

 

30. CHANGES TO THIS WARRANTY POLICY

We may amend this Warranty Policy to reflect:

• changes to our Products;
• operational improvements;
• changes in applicable law;
• updates to our warranty procedures.

Your purchase is generally governed by the version in effect when you placed the Order, unless the law requires a later version.

The latest version of this Policy will always be available on our Website.

 

31. CONTACT US

If you have any questions or wish to submit a warranty claim, please contact us:

Legal Entity
Bogatstvo Holdings Pte Ltd (UEN: 202343279W)
(trading as La Riqueza Global Shop SG)

Business Address
50 Gambas Crescent
Proxima @ Gambas, #09-20
Singapore 757022

Email
support@lariquezaglobal.com

WhatsApp
+65 9619 4238

Business Hours
Monday to Friday
9:00 a.m. – 6:00 p.m. (Singapore Time)
Excluding Singapore Public Holidays

 

32. GOVERNING LAW

Singapore law governs this Warranty Policy.

Where mandatory consumer protection laws apply in another jurisdiction and cannot lawfully be excluded, those mandatory rights remain unaffected.

 

33. INTERPRETATION

Unless the context otherwise requires:

• headings are for convenience only and do not affect interpretation;
• words importing the singular include the plural and vice versa;
• references to legislation include amendments, consolidations and replacements;
• "Including", "includes" and similar terms are not limiting.

 

 

END OF WARRANTY POLICY