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La Riqueza Global – Returns and Refunds Policy

LA RIQUEZA GLOBAL SHOP SG

Effective Date: 1 July 2026.

( a ) This Shipping, Returns and Refunds Policy (the “Policy”) sets out the terms and conditions governing the processing, delivery, return, exchange, cancellation, and refund of orders placed through the website operated by Bogatstvo Holdings Pte Ltd (trading as “La Riqueza Global Shop SG”) (“we”, “us” or “our”).

( b ) By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy, subject always to any non-excludable rights and remedies available under applicable Singapore law.

( c ) This Policy should be read together with our Terms and Conditions and Privacy Policy, where applicable.

1. SHIPPING POLICY

1.1 Order Processing

( a ) All orders are subject to payment verification, fraud screening where applicable, and product availability.

( b ) Orders are generally processed within 1-2 business days after payment has been successfully received. Orders placed after business hours, on weekends, or on Singapore public holidays will be processed on the next business day.

( c ) During promotional events, festive seasons, new product launches, or periods of high order volume, processing times may be extended. We appreciate your patience during these periods.

( d ) Once your order has been dispatched, a shipping confirmation email with tracking details, where available, will be sent to you.

1.2 Delivery within Singapore

( a ) Estimated delivery times are as follows:

(i) Standard Delivery: 2-5 business days;

(ii) Express Delivery, where available: 1-2 business days; and

(iii) Same-Day Delivery, where offered: available only for selected locations and subject to applicable order cut-off times.

( b ) Estimated delivery periods commence after your order has been processed and dispatched.

( c ) While we work with reputable courier partners, delivery times are estimates only and cannot be guaranteed. Time shall not be of the essence unless expressly agreed by us in writing.

( d ) Delays may occur due to circumstances beyond our reasonable control, including severe weather, courier operational delays, customs or security inspections, incorrect delivery information, peak shopping periods, public holidays, or other unforeseen circumstances.

1.3 Shipping Charges

( a ) Shipping charges are calculated automatically during checkout based on delivery destination, parcel size and weight, and the selected shipping method.

( b ) Free shipping promotions may be offered from time to time and will be clearly indicated on our website. Any such promotion may be subject to stated terms, exclusions, minimum spend, or delivery location restrictions.

1.4 International Shipping

( a ) We offer international shipping only where this option is made available at checkout.

( b ) Where international shipping is available, delivery times vary depending on destination and customs clearance processes.

( c ) Unless otherwise stated at checkout, you are responsible for all customs duties, import taxes, GST, VAT, brokerage fees, and other charges imposed by the destination country or relevant authorities.

( d ) Customs clearance delays and decisions by foreign authorities are beyond our control.

1.5 Delivery Address

( a ) You are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

( b ) If an incorrect or incomplete address is provided, delivery delays may occur, additional shipping charges may apply for re-delivery, and we will not be responsible for parcels delivered to an incorrect address supplied by you, except where otherwise required by applicable law.

( c ) If you discover an error after placing your order, please contact us immediately. We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee changes once order processing has commenced.

1.6 Failed Deliveries

( a ) If delivery cannot be completed because no one is available to receive the parcel, the delivery address is inaccessible, the parcel remains unclaimed after courier notification, or delivery is refused without prior arrangement, the parcel may be returned to us.

( b ) Any additional shipping or handling costs incurred for re-delivery may be charged to you, except where the failed delivery was caused by our error or where otherwise required by applicable law.

1.7 Lost or Damaged Shipments

( a ) If your parcel is lost or arrives damaged, please notify us as soon as reasonably practicable, and preferably within 7 days of the expected delivery date or receipt of your order. Prompt notification helps us investigate the matter with the courier efficiently.

( b ) Please provide your order number, photographs of the damaged packaging and product where reasonably available, and a brief description of the issue.

( c ) We will investigate the matter with the relevant courier and endeavour to resolve the issue promptly.

( d ) Nothing in this clause limits any statutory rights or remedies available to you under applicable Singapore law.

2. RETURNS POLICY

( a ) Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return, subject to the conditions below. Our change-of-mind return policy is a voluntary goodwill policy and is separate from your statutory rights.

2.1 Return Eligibility

( a ) Returns for change-of-mind purchases are accepted within 14 calendar days from the date your order is delivered.

( b ) To qualify for a change-of-mind return, the product must be unused, in its original condition, returned in its original packaging, include all accessories, manuals, warranty cards, labels, and complimentary items, and be accompanied by proof of purchase.

( c ) We reserve the right to reject returns that do not satisfy these requirements, except where the return relates to a statutory right or remedy that cannot lawfully be excluded or restricted.

2.2 Non-Returnable Items

( a ) Unless defective, supplied incorrectly, materially different from description, or otherwise required by applicable law, the following items cannot be returned under our voluntary change-of-mind policy:

(i) clearance or sale items;

(ii) gift cards;

(iii) downloadable digital products;

(iv) personalised or customised products;

(v) perishable goods;

(vi) opened food or beverage products;

(vii) opened cosmetics or personal care products;

(viii) hygiene-sensitive products; and

(ix) products showing signs of misuse, damage, or excessive wear.

2.3 How to Request a Return

( a ) To request a return, please email us at support@lariquezaglobal.com, provide your order number, explain the reason for the return, and attach photographs where reasonably available.

( b ) Please wait for our return authorisation before sending the product back. Returns sent without prior approval may not be accepted, except where doing so would be inconsistent with any mandatory statutory right available under applicable Singapore law.

( c ) You are responsible for ensuring that returned products are packaged securely and appropriately to prevent damage during return transit.

2.4 Return Shipping Costs

( a ) Where the return is due to change of mind, an incorrect product ordered by you, or customer preference, you are responsible for return shipping costs.

( b ) Where the return is due to our shipping error, a defective product, a damaged product upon arrival, or an incorrect product supplied, we will bear the reasonable return shipping costs or provide another appropriate solution, in accordance with applicable law.

3. EXCHANGES

( a ) Subject to stock availability, exchanges may be offered for incorrect size, incorrect color, defective products, or incorrect items supplied.

( b ) Exchange requests under our voluntary exchange process should be made within 14 calendar days of delivery. This time period does not limit any mandatory statutory rights that may apply to defective or non-conforming products.

( c ) Replacement products will normally be dispatched after the returned product has been received and inspected, unless we agree otherwise or applicable law requires a different remedy.

4. REFUND POLICY

( a ) Upon receiving your returned product, we will inspect it to determine whether it satisfies our return requirements or whether a statutory remedy applies.

( b ) We aim to complete inspections within 3-5 business days after receipt.

( c ) You will be notified by email of the outcome.

4.1 Approved Refunds

( a ) Approved refunds will be issued using the original payment method, unless another refund method is agreed or required by law.

( b ) Depending on your financial institution, refunds are generally reflected within 7-14 business days, although some providers may require additional processing time.

4.2 Shipping Charges

( a ) Original shipping fees are generally non-refundable for change-of-mind returns.

( b ) Original shipping fees will be refunded where required by applicable law or where the incorrect product was supplied, the product was defective, the product arrived damaged, or the return resulted from our error.

4.3 Partial Refunds

( a ) Partial refunds may be issued, where permitted by applicable law, if returned products are incomplete, packaging or accessories are missing, products show signs of use beyond reasonable inspection, or products have been damaged after delivery.

5. ORDER CANCELLATIONS

( a ) Orders may only be cancelled before they have been packed or dispatched.

( b ) Once an order has been shipped, cancellation is no longer possible. You may instead request a return in accordance with this Policy.

( c ) If an order is cancelled before dispatch, a full refund will be issued to the original payment method.

( d ) Nothing in this section affects any statutory right you may have in relation to defective, incorrectly supplied, or non-conforming products.

6. DEFECTIVE, FAULTY OR INCORRECT PRODUCTS

( a ) If you receive a product that is defective, damaged during shipping, materially different from its description, not of satisfactory quality, not fit for its intended purpose, or otherwise does not conform to the contract of sale, please contact us as soon as reasonably practicable after discovering the issue. Prompt notification helps us assess and resolve the matter efficiently.

( b ) Please provide your order number, a description of the issue, clear photographs of the product and packaging where reasonably available, and any other information reasonably requested to assess the claim.

( c ) Where appropriate, we may inspect the product before determining the most suitable remedy.

( d ) Where Singapore law applies, remedies for defective or non-conforming goods will be provided in accordance with the Consumer Protection (Fair Trading) Act 2003, including the Lemon Law provisions, and any other applicable Singapore law.

( e ) Where appropriate under the Lemon Law framework, repair or replacement may be offered in the first instance. If repair or replacement is impossible, disproportionate, cannot be completed within a reasonable time, or would cause significant inconvenience, you may be entitled to a price reduction, refund, or other remedy available under applicable law.

( f ) Depending on the circumstances and applicable law, we may offer repair, replacement, store credit, price reduction, or a full or partial refund. Store credit will not be imposed where applicable law requires a cash refund or other statutory remedy.

7. STATUTORY CONSUMER RIGHTS

( a ) This Policy sets out our standard commercial practices relating to the processing, delivery, return, exchange, cancellation, and refund of products purchased through our website. It is intended to complement, and not replace, your rights under applicable Singapore law.

( b ) Nothing in this Policy excludes, restricts, modifies, or limits any rights or remedies that cannot lawfully be excluded, restricted, modified, or limited under the Consumer Protection (Fair Trading) Act 2003, including the Lemon Law provisions, the Sale of Goods Act 1979 where applicable, or any other applicable laws of Singapore.

( c ) Where any provision of this Policy is inconsistent with any mandatory statutory right or remedy available under applicable Singapore law, the relevant statutory right or remedy shall prevail to the extent of the inconsistency.

( d ) If a product supplied by us is defective, materially different from its description, not of satisfactory quality, not fit for its intended purpose, or otherwise fails to conform to the contract of sale, you may be entitled to remedies available under applicable Singapore law, including repair, replacement, price reduction, or refund as required or permitted by law.

( e ) Our 14-day return policy for change-of-mind purchases is a voluntary goodwill policy offered by us. This voluntary policy is separate from, and does not affect, any statutory rights or remedies available to you under applicable Singapore law.

8. PERSONAL DATA

( a ) Information submitted in connection with orders, deliveries, returns, refunds, exchanges, warranty claims, or customer support requests may include personal data such as your name, contact details, delivery address, order information, photographs, and correspondence with us.

( b ) We will handle such information in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (Singapore), where applicable.

( c ) Please do not send us unnecessary personal data or sensitive information when submitting photographs or supporting documents.

9. RISK AND TITLE

( a ) Risk in the products passes to you upon successful delivery to the delivery address specified in your order, except where otherwise required by applicable law.

( b ) Title to the products passes to you only after we have received full payment for the relevant order, unless otherwise agreed in writing.

10. LIMITATION OF LIABILITY

( a ) To the fullest extent permitted by applicable Singapore law, we shall not be liable for indirect, incidental, consequential, special, or punitive losses arising from or in connection with the purchase, delivery, return, or use of our products.

( b ) Nothing in this Policy excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited under applicable Singapore law.

( c ) Nothing in this Policy limits any mandatory statutory rights or remedies available to consumers under applicable Singapore law.

11. FORCE MAJEURE

( a ) We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, government actions, labour disputes, transportation disruptions, power failures, internet outages, courier delays, or other events beyond our reasonable control.

( b ) We will make reasonable efforts to notify affected customers and resume performance as soon as reasonably practicable.

12. DISPUTE RESOLUTION

( a ) We are committed to resolving customer concerns fairly, promptly, and professionally.

( b ) If you have any questions or concerns regarding your order, we encourage you to contact us first so that we may work towards an amicable resolution.

( c ) If a dispute cannot be resolved directly, you may seek assistance from the Consumers Association of Singapore (CASE), pursue a claim through the Small Claims Tribunals where applicable, or pursue any other remedies available under applicable Singapore law.

13. CHANGES TO THIS POLICY

( a ) We reserve the right to amend or update this Shipping, Returns and Refunds Policy at any time.

( b ) Any amendments will become effective immediately upon publication on our website, unless otherwise stated. Continued use of our website after any updates constitutes acceptance of the revised Policy for future orders.

( c ) The version of this Policy applicable to your order will generally be the version in effect at the time your order was placed, unless a later version is required by applicable law.

14. CONTACT US

( a ) If you have any questions regarding this Shipping, Returns and Refunds Policy, please contact us:

( b ) Entity: Bogatstvo Holdings Pte Ltd (trading as “La Riqueza Global Shop SG”)

( c ) Legal operator: La Riqueza Global Shop SG

( d ) Email: support@lariquezaglobal.com

( e ) WhatsApp: +65 9619 4238

( f  ) Business hours: Monday to Friday, 9:00 AM – 6:00 PM (Singapore Time), excluding public holidays

( g ) Business address: 60 Kaki Bukit Place, Block A, #03-12 (Office B), Eunos Techpark, Singapore 415979